Open To Work
Leshenna Lias
Coordinator
Buena Park,California
Work Preference
Summary
Results-driven Coordinator with experience supporting account management, catalog operations, project coordination, and customer relations across fast-paced environments. Skilled in managing workflows, maintaining client communication, coordinating cross-functional teams, and utilizing operational systems including Salesforce, NRS, DSC Assets, and WMS platforms. Recognized for strong organizational abilities, problem-solving skills, and delivering accurate, timely support that improves operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Catalog Coordinator
Warner Music Group Corp.
07.2023 - 02.2026
- Managed catalog asset workflows across platforms including Mothership, DPPs, NRS, DSC Assets, and Google Workspace.
- Coordinated project timelines and tracked deliverables to ensure accurate and timely catalog releases.
- Supported cross-functional teams by maintaining clear communication on project updates and workflow status.
- Assisted with digital asset organization and quality control to improve operational efficiency.
Account Coordinator
JANUS et Cie
11.2021 - 03.2023
- Coordinated client accounts and monitored order progress to support timely fulfillment and delivery.
- Maintained ongoing client communication through status updates and follow-up interactions.
- Prepared project documentation, weekly reporting, and billing support for internal teams and clients.
- Collaborated with departments to resolve order issues and improve overall customer satisfaction.
Consumer Relations Representative
ASICS AMERICA CORPORATION
05.2019 - 03.2020
- Managed high-volume inbound customer inquiries while delivering accurate product and order support.
- Processed customer orders with attention to detail to maintain accuracy and customer satisfaction.
- Managed customer orders, account inquiries, and case resolutions using Salesforce and internal support systems.
- Recommended products and solutions based on customer needs and brand knowledge.
Customer Service Specialist
LINEAGE LOGISTICS
10.2018 - 05.2019
- Processed customer orders and maintained accurate records within the WMS database.
- Coordinated shipment tracking updates with carriers for inbound and outbound deliveries.
- Communicated with warehouse teams and clients to support efficient order fulfillment.
- Resolved shipping and delivery issues while maintaining strong customer relationships.
Customer Account Manager
COOL PAK SOLUTIONS
09.2017 - 09.2018
- Managed customer accounts by handling order coordination, shipment tracking, and issue resolution.
- Built strong client relationships through consistent communication and account support.
- Maintained detailed customer records and shipment updates within CRM systems.
- Partnered with internal departments to ensure timely product delivery and service execution.
Education
High School Diploma -
Cesar Chavez Continuation High School
Compton, CA06.2008
Skills
- Account Coordination & Client Support
- Project & Workflow Coordination
- Catalog Asset Management
- Salesforce CRM & Database Management
- Order Processing & Shipment Tracking
- Cross-Functional Team Collaboration
- Customer Relationship Management
- Digital Asset & Metadata Management
- Microsoft Office Suite & Google Workspace
- NRS, DSC Assets, Mothership & WMS Systems
- Data Entry & Documentation Management
- Billing Support & Reporting
- Logistics & Supply Chain Coordination
- Multitasking in Fast-Paced Environments
- Problem-Solving & Process Improvement
- Remote Collaboration & Communication
Timeline
Catalog Coordinator
Warner Music Group Corp.
07.2023 - 02.2026
Account Coordinator
JANUS et Cie
11.2021 - 03.2023
Consumer Relations Representative
ASICS AMERICA CORPORATION
05.2019 - 03.2020
Customer Service Specialist
LINEAGE LOGISTICS
10.2018 - 05.2019
Customer Account Manager
COOL PAK SOLUTIONS
09.2017 - 09.2018
High School Diploma -
Cesar Chavez Continuation High School