Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan A. Barillas

Miami,FL

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

11
11
years of professional experience

Work History

Operations Manager

John Paul
06.2017 - Current
  • Manage team of 15 - 22 on multiple luxury Ecomm accounts, including private travel concierge services, loyalty programs and events coordinator
  • Analyzed and reported on Key performance metrics to senior management regarding requirements for phones, Email, Social media, Chat, Webform, NPS, CSAT, and Quality analysis
  • Client facing managing responsibilities include presentation of weekly, monthly, and quarterly performance with global partners to review sales performance, develop sales strategies based on customer survey data, latest consumer trends, and external audit results
  • Partner with different departments to implement training and quality initiatives for staff
  • Building collaborative and respectful work environment centered on support and communication between managers and staffing
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Admin

Ledger And Ink
12.2015 - 11.2017
  • Prepared monthly invoice statements on QuickBooks and Excel
  • Managed Accounts receivable, ensuring payments were on time
  • Handled invitations to company meetings and arranged travel accommodations
  • Wrote company monthly newsletter
  • Handled reporting, filing and collections paperwork for credit group.

Member Services Team Lead

CarePlus Health Plans
11.2014 - 12.2015
  • Assisted members with the application for social security benefits
  • Extensive data entering operations
  • Provided follow up information for Medicaid benefits
  • Answered inbound calls

Shift Lead

Sixt Rent A Car
08.2012 - 10.2014
  • Managed call escalations and VIP clientele
  • Assisted with agent development and training
  • Led sales and reservation training
  • Monitored SLAs and schedule adherence

Education

B.A. - History

Florida International University

Skills

  • Salesforce
  • Airtable
  • NVM
  • Cirtix
  • Myvieso
  • Einstein Analytics
  • Vonage
  • Efulfillment
  • CommerceCloud
  • Power BI
  • UPS Campus
  • Talkdesk
  • Hibiscus
  • Google Workplace
  • Microsoft Office: Word, Power Point, Excel
  • Social Media CSR
  • Leadership Experience
  • Client Management
  • Hiring and Development
  • Strong Communication
  • Creativity solutions
  • Attention to Detail
  • Time Management
  • Emotional Intelligence
  • Team Player
  • Project Planning

Languages

Spanish
Full Professional

Timeline

Operations Manager

John Paul
06.2017 - Current

Admin

Ledger And Ink
12.2015 - 11.2017

Member Services Team Lead

CarePlus Health Plans
11.2014 - 12.2015

Shift Lead

Sixt Rent A Car
08.2012 - 10.2014

B.A. - History

Florida International University
Jonathan A. Barillas