Jonathan C. Simmons
Leadership Coach
Henderson,Nevada
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Proficient in best practices and internal policies and procedures. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement, boost performance and maintain or decrease attrition rate.
Overview
11
11
years of professional experience
Work History
Manager I-II
Anthem, Inc.
Las Vegas, Nevada
07.2011 - Current
- Leadership development including Managers, Operational Experts, WFM, Learning & Development, Process Improvement, Business Analysis
- One of a small handful of site leaders when we launched the Las Vegas site in 2018.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Consistently working with L&D, Quality and process expert team.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels. Focused on associate development. Participated in an onsite internal job fair where i was able to share my career journey and explain the different paths for associates.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Developed refresher training/boot camp through close partnership with L&D team. Identified gaps in knowledge and provided content and feedback to L&D to assist in compiling for boot camp.
- Maximized performance by monitoring daily activities and mentoring team members. Have a proven track record of low attrition and high associate engagement.
- Delivered feedback to decision-makers regarding employee performance and training needs. Was asked to sit in on Northridge panel discussion to share best practices for newly opened site.
- One of the designated site coordinators for Las Vegas. Responsible for interviews, attending job fairs and calibrating on talent.
Education
Bachelors - Business Management
Columbus State University
Skills
Staff Management
Policies and procedures
Strategic planning
Schedule optimization
Verbal and written communication
Coaching and mentoring
Improvement initiatives
Timeline
Manager I-II
Anthem, Inc.
07.2011 - Current
Bachelors - Business Management
Columbus State University