Jonathan D. Sayers
Charlotte,NC
Summary
Accomplished Hotel Manager and Assistant Kitchen Supervisor with a proven track record at USN, enhancing customer satisfaction through expert team management and innovative cost control measures. Skilled in kitchen management and staff training, adept at reducing food waste and improving service efficiency. Achieved consistently high guest satisfaction ratings by leveraging food safety knowledge and exceptional leadership abilities.
Overview
11
11
years of professional experience
Work History
Assistant Kitchen Supervisor
USN
Norfolk, VA
02.2013 - Current
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing practices accordingly.
- Supported overall restaurant success through active participation in daily pre-shift meetings reviewing menu items, specials, or upcoming events.
- Provided exceptional customer service by addressing dietary restrictions or special requests from patrons promptly and professionally.
- Ensured timely delivery of meals by coordinating between front-of-house staff and the kitchen team for smooth service operations.
- Managed food costs by accurately portioning ingredients and minimizing waste during meal preparation.
Hotel Manager
USN
Norfolk, VA
02.2013 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Education
Highschool Diploma -
South Eugene High School
Eugene, ORSkills
- Food safety knowledge
- Knife Skills
- Scheduling Staff
- Cooking techniques
- Sanitation Standards
- Nutritional knowledge
- Food Storage
- Ordering Supplies
- Menu Planning
- Menu costing
- Housekeeping skills
- Team Management
- Kitchen Management
- Staff Training
Timeline
Assistant Kitchen Supervisor
USN
02.2013 - Current
Hotel Manager
USN
02.2013 - Current
Highschool Diploma -
South Eugene High School