Jonathan E Vargas Figueroa
500 Calle Modesta Apt 2002 San Juan,PR
Summary
Experienced in in-flight service, safety protocols, and passenger assistance, utilizing effective communication and problem-solving skills to enhance the overall passenger experience. Maintained high safety standards and consistently provided exceptional service throughout career.
Over ten years of exceptional customer service experience, specializing in operations management, corporate administration, and marketing. Strong background in the service industry, hospitality, and sales management equipped with necessary skills to excel in this role. Fluent in both English and Spanish.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines Inc.
08.2019 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Concierge-Expedia Local Expert
EXPEDIA GROUP
03.2019 - 08.2019
- Provided guests with professional, excellent and extraordinary customer service
- Generated Sales and up sold product by planning out the guest stay and improved their experience
Onboard Sales Manager/Captain Circle Host
PRINCESS CRUISES
05.2014 - 12.2018
- Managed all public relations and marketing strategy, with the goals of selling future cruises
- Received and handled up to $25k a week of monetary 'Future Cruise' deposits
- Coordinated and scheduled all arrangements for all Captain's Circle club events
Internet-Communications Manager
NORWEGIAN CRUISE LINES
06.2012 - 05.2014
- Managed and Operated the Internet Center onboard
- Prepared daily data processing, financial tracking and revenue balancing reports with an approximate $120k in monthly sales
- Provided Customer Service to passengers and crew members in a professional and exceptionally manner
Assistant Company Performance Manager
PRINCESS CRUISES
01.2009 - 05.2012
- Oversaw the operation responsibilities of a 15 member production team
- Responsibilities included: scheduling, payroll, office management, all production inventory, and ensuring all quality standards achieved for with passenger-audience
- Also, featured as dancer in all production shows
Dancer/Character Performer
WALT DISNEY WORLD
06.2006 - 12.2008
- Danced and performed in different roles throught the shows and parades for the major theme parks
Education
Diploma - Dance Performance Arts
Centro de Adiestramiento y Bellas Artes (CABA)
Aguadilla06.2006
Diploma - Marketing Administration and Finance
Distributive Education Club of America (DECA)
Baymón05.2006
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Time management
- Professional appearance
- Safety procedures
- Emergency procedures
- Leadership qualities
- Passenger assistance
- Problem-solving
- FAA regulations
- Flight safety
Certification
- UNITED STATES OF AMERICA, Department of Transportation - FAA Federal Aviation Administration,XII RATINGS, XIII LIMITATIONS. 10/ 05/ 2019, Present.
- STCW, (AVI-1-1; AVI-1-2; AVI-1-3; AVI-1-4; AVI-1-6), 142-14-21-21, Maritime Professional Training Institute, 2014
Other
- Merchant Mariner Credential, Type PG, 3569797, 2014-2019
- Bahamas Maritime Authority Seaman's Record Book, SRB289033-00, 2014
Software
- MS Word
- Excel
- PowerPoint
- Outlook
- Fidelio
- Ship Star
- ICS
- Quickbase
- MAC OS
Languages
Spanish
Native or Bilingual
Timeline
Flight Attendant
Spirit Airlines Inc.
08.2019 - Current
Concierge-Expedia Local Expert
EXPEDIA GROUP
03.2019 - 08.2019
Onboard Sales Manager/Captain Circle Host
PRINCESS CRUISES
05.2014 - 12.2018
Internet-Communications Manager
NORWEGIAN CRUISE LINES
06.2012 - 05.2014
Assistant Company Performance Manager
PRINCESS CRUISES
01.2009 - 05.2012
Dancer/Character Performer
WALT DISNEY WORLD
06.2006 - 12.2008
Diploma - Dance Performance Arts
Centro de Adiestramiento y Bellas Artes (CABA)
Diploma - Marketing Administration and Finance
Distributive Education Club of America (DECA)
- UNITED STATES OF AMERICA, Department of Transportation - FAA Federal Aviation Administration,XII RATINGS, XIII LIMITATIONS. 10/ 05/ 2019, Present.
- STCW, (AVI-1-1; AVI-1-2; AVI-1-3; AVI-1-4; AVI-1-6), 142-14-21-21, Maritime Professional Training Institute, 2014
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