Jonathan (JON) Cramer

• Diagnosed ATM hardware and software faults, restoring service and minimizing downtime.
• Replaced cash cassettes, receipt paper, and worn components during scheduled maintenance visits.
• Delivered Cash to clients(banks)

• Responded quickly to calls, questions and complaints from citizens to help in various situations.
• Issued tickets to offenders for parking and other infractions.
• Interviewed witnesses to crimes and similar incidents gathering information and help determine further action.
• Participated in local and neighborhood events to communicate and collaborate with residents and business owners on methods for reducing crime.
• Supervised crowds at busy events and provided security services to prevent injuries.
• Patrolled assigned areas to respond to calls and investigate disturbances.
• Crisis Negotiation team member for approx. 15 years.
• Past experiences/assignments include:

Field Training Officer

Federal Multi-Agency Task Force Team Member

Special Investigations/Narcotics Division Officer

Community Relations Officer

• Directed security operations, aligning procedures with client requirements and site-specific risk controls.
• Oversaw guard staffing, scheduling, and post orders to maintain consistent coverage.
• Coordinated with clients and internal teams to resolve security concerns and service issues.
• Trained supervisors and officers on policy compliance, professionalism, and situational awareness.

• Supervised security officers, assigned posts, and maintained coverage across client sites.
• Enforced site policies, emergency procedures, and incident reporting standards.
• Trained officers on patrol protocols, documentation, and radio communication.
• Coordinated with clients, law enforcement, and site management during emergencies.
• Evaluated officer performance and reinforced compliance with security procedures.

• Inspected doors, windows, and secured areas to identify vulnerabilities and prevent loss.
• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

• Monitored campus access points to support safe, welcoming environment.
• Responded quickly to incidents, de-escalating concerns and coordinating appropriate follow-up actions.
• Communicated clearly with volunteers and staff using radios and established emergency procedures.
• Patrolled facilities to identify security risks, safety hazards, and unauthorized activity.
• Worked with employees to enhance security
• Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
• Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
• Patrolled and monitored premises.
• Performed guard duties by making judgment decisions within proper policy and procedures.
• Oversaw credentialing activities for all employees, contractors and consultants.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.