Jonathan Montijo
Portland,OR
Summary
Management and Team Building Focused. 5+ years in Sales and Customer Care Experience focused in advocating for customers and exceeding their expectations. Retaining long term relationships with customers while effectively working under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Transition Coordinator
Interwell Health
10.2024 - Current
- Increased efficiency in care management over-exceeding patient coordination by 40% and implementing new processes for tracking patient progress and updating care plans as needed.
- Reduced hospital readmission rates by closely monitoring patients and addressing potential issues early on.
- Assisted patients in process of navigating post-acute care.
Enrollment Coordinator
Interwell Health
10.2023 - 09.2024
- Met monthly enrollment goal, allowing me to be one of the top 5 performers weekly.
- Successfully reached out to members conducting HIPPA compliance, data submission, and complete new member enrollment processes.
- Provided resources and support to members requiring further chronic kidney disease assistance through liaisons and medical specialists.
Contact Tracing Supervisor
MedStar
10.2022 - 08.2023
- Tracked progress and exceeded target goals by 10% including cases contacted and traced successfully, as well as patients referred to social support systems.
- Managed daily operations including scheduling, training, and monitoring tracer's work to ensure accuracy and efficiency.
- Prioritized team building by ensuring that colleagues are scheduled efficiently, trained effectively, and monitored regularly.
Sales Consultant/ Member Experience Specialist
Cenegenics
03.2021 - 08.2022
- Exceeded sales assistance by 15% from July 2021- August 2022, transferring a high volume of leads to consultants, becoming one of the Top 3 Sales Support performers monthly.
- Personalized communication to members by providing 5-star service, resources, and assistance when needed in a timely matter.
Apprentice Optician / Sales Consultant
LensCrafters
01.2018 - 10.2020
- Exceeded sales target throughout 2018-2020 and consistently reached top 5 on sales.
- Achieved above 90% customer satisfaction in 2018 and 2019 reaching high customer retention levels
- Offer the best selection of frames and lenses to patients and customers based on my knowledge obtaining a low percentage of return or re-adjustments.
Sales Executive
Sage at Oasis of Hope
02.2015 - 07.2017
- Exceeded sales targets ensuring facility occupancy rates over 90% in the Assisted Living and Memory Care units.
- Managed and structured plans with different departments that required collaboration like member experience events, management meetings, and move-ins.
- Collaboration and participation in presentations, tours, and events for potential new residents providing administrative support.
Education
Bachelors - Marketing, Digital Marketing
Xochicalco University
Tijuana, Mexico01.2017
Skills
- Great communicator
- Team Building, Management and Leadership
- Pre and Post-Sales Customer Experience and Retention
- Multitask and Prioritize Effectively
- Proficient in Microsoft Office and CRM software
- Salesforce Proficient
Certification
John Hopkins University, Covid-19 Contact Tracing, 08/01/21
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 4 staff members.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekQuote
One doesn’t discover new lands without consenting to lose sight, for a very long time, of the shore.
André Gide
Software
Microsoft Office
Timeline
Care Transition Coordinator
Interwell Health
10.2024 - Current
Enrollment Coordinator
Interwell Health
10.2023 - 09.2024
Contact Tracing Supervisor
MedStar
10.2022 - 08.2023
Sales Consultant/ Member Experience Specialist
Cenegenics
03.2021 - 08.2022
Apprentice Optician / Sales Consultant
LensCrafters
01.2018 - 10.2020
Sales Executive
Sage at Oasis of Hope
02.2015 - 07.2017
Bachelors - Marketing, Digital Marketing
Xochicalco University
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