JONATHAN O. RIVERA-MARTINEZ
Queens,NY
Summary
Dedicated individual well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
20
20
years of professional experience
Work History
Concierge - Doorman
CONTINENTAL CONDOMINIUM
06.2014 - Current
- Greeting guests
- Verify/record information on Building LinkTM: package delivery/pickup, guest arrival/departure, messages posted by management, key return/removal
- Assist guests by handling luggage
- Ensure building security and safety
- Answer phones when needed
- Maintain cleanliness of work areas
- Overseeing daily tasks of a two building property complex
Social Work Intern
I.S.230
Jackson Heights, NY
08.2022 - 06.2023
- Managed caseload efficiently, maintaining timely communication with students and school staff.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Facilitated support groups and workshops to provide valuable services to students.
- Improved student outcomes by developing and implementing individualized service plans.
Concierge - Doorman
XOCO325
02.2016 - 12.2019
- Greeting guests
- Verify/record information on Building LinkTM: package delivery/pickup, guest arrival/departure, messages posted by management, key return/removal
- Assist guests by handling luggage
- Ensure building security and safety
- Answer phones when needed
- Maintain cleanliness of work areas
- Overseeing daily tasks of a two building property complex
Supervisor
WHOLE FOODS MARKET
01.2009 - 02.2016
- Onsite resource who optimally led and enhanced daily operations, coordinated staff scheduling and assignments, and drove customer service enhancements
- Accurately handled cash transactions, balances, and deposits, as well as opened and closed the store.
Cashier
WHOLE FOODS MARKET
01.2007 - 12.2008
- Client-facing asset who delivered high levels of customer service, sales, and product knowledge
Validation Engineer
DEVELOPMENT MANAGEMENT CONSULTING GROUP
01.2006 - 12.2007
- Generated/revised detailed protocols, commissioning/decommissioning documents and justified changes through identity related SOPs
- Developed, and optimized key manufacturing procedures in a timely and consistent manner
- Efficiently documented process, equipment, utilities and computer validations.
Customer Service
INTERNATIONAL SHIPPING AGENCY
01.2006 - 12.2006
- Professional employee who answered the phone, and accurately input daily deposits, payable checks, and check receipt data into the accounting system
- Properly supported Accounting, Management, and Human Resources departments
Validation Engineer II
WYETH AYERST-LEDERLE
01.2004 - 12.2005
- Consistently justified changes through the Change Control System and identity related SOPs
- Quantifiably generated and enhanced critical manufacturing procedures, issued General Technical Reports, and revised outdated protocols
- Recognized for performing cleaning validations and oven and freeze-dryer re-qualifications
- Developed an improved stoppering process
Education
Bachelor of Science - Electrical Engineering
University of Puerto Rico, Mayagüez Campus
Skills
- Client Advocacy
- Professional ethics
- Clear Communication
- Highly Adaptable
- Effective problem solving
- Excellent Multitasking
- Hospitality
- Training and mentoring
- Detail-oriented approach
- Team Supervision
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Social Work Intern
I.S.230
08.2022 - 06.2023
Concierge - Doorman
XOCO325
02.2016 - 12.2019
Concierge - Doorman
CONTINENTAL CONDOMINIUM
06.2014 - Current
Supervisor
WHOLE FOODS MARKET
01.2009 - 02.2016
Cashier
WHOLE FOODS MARKET
01.2007 - 12.2008
Validation Engineer
DEVELOPMENT MANAGEMENT CONSULTING GROUP
01.2006 - 12.2007
Customer Service
INTERNATIONAL SHIPPING AGENCY
01.2006 - 12.2006
Validation Engineer II
WYETH AYERST-LEDERLE
01.2004 - 12.2005
Bachelor of Science - Electrical Engineering
University of Puerto Rico, Mayagüez Campus