Jonathan Robert Rich Poole
Ventura,CA
Summary
Proven leader with a track record of enhancing profitability and team cohesion at Fatburger Camarillo. Skilled in operations management and problem resolution, adept at fostering client and vendor relationships for long-term success. Increased sales through strategic promotions, demonstrating exceptional leadership and communication abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Fatburger Camarillo
04.2021 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability, such as charity events and local promotions.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Regency Surface Restoration
03.2019 - 03.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Restore, refinish and repair hard surfaces such as carpet, vinyl, concrete, stone and hardwood in both residential and commercial properties.
Golf Instructor
Self Employed
05.2015 - 02.2019
- Maximized player performance through the development of individualized training programs based on skill level and goals.
- Expanded client base through participation in community events, outreach initiatives, and networking with local businesses and organizations.
- Boosted student retention rates by consistently providing a positive, fun, and productive learning environment.
- Assisted players in overcoming mental barriers by implementing stress-relief techniques and mindfulness exercises during lessons.
Assistant Golf Professional
California Golf Club of San Francisco
05.2014 - 04.2015
- Oversaw training of services staff and other day-to-day activities including consultation with new members.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
Education
Associate of Science - Complex Business Operations
Golf Academy of America
Carlsbad, CA04.2014
No Degree - Business Management
Brevard College
Brevard, NCNo Degree - General
Moorpark College
Moorpark, CA01.2012
GED -
St. Bonaventure High School
Ventura, CA05.2010
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Time Management
Inventory Control
Employee Scheduling
Verbal and written communication
Timeline
General Manager
Fatburger Camarillo
04.2021 - 05.2024
Manager
Regency Surface Restoration
03.2019 - 03.2021
Golf Instructor
Self Employed
05.2015 - 02.2019
Assistant Golf Professional
California Golf Club of San Francisco
05.2014 - 04.2015
Associate of Science - Complex Business Operations
Golf Academy of America
No Degree - Business Management
Brevard College
No Degree - General
Moorpark College
GED -
St. Bonaventure High School
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