Mac OS
Jonathon Chichakly
IT Security
Monson,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Language
Work History
Computer Helpdesk Technician
Channel 5
Westfield , MA
03.2021 - 06.2022
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Configured hardware, devices and software to set up work stations for employees.
Education
Associate of Arts - IT Security
Coursera
Online 07.2022 - Current
Skills
Support Ticket System Management
Customer service expert
Mac systems
Application support
Desktop support
Software
Timeline
Associate of Arts - IT Security
Coursera
07.2022 - Current
Computer Helpdesk Technician
Channel 5
03.2021 - 06.2022