Jonathon Ellis
Orange Park,FL
Summary
Dynamic Demand Planning Analyst with a proven track record at Southeastern Grocers, enhancing forecast accuracy and reducing stockouts through data analysis and adaptive learning. Skilled in supplier relationship management and team collaboration, I drive inventory optimization and support successful product launches, ensuring alignment with market trends and customer needs.
Overview
15
15
years of professional experience
Work History
Demand Planning Analyst
Southeastern Grocers
07.2023 - 03.2025
- Improved forecast accuracy through ongoing analysis of historical sales data and market trends.
- Reduced stockouts by closely monitoring demand signals and adjusting replenishment strategies accordingly.
- Identified trends in sales performance, enabling proactive adjustments to inventory levels.
- Contributed to annual budgeting efforts by providing accurate forecasts of future product demand based on historical trends and current market conditions.
- Strengthened relationships with suppliers by maintaining open communication channels regarding inventory requirements and lead times.
- Collaborated with cross-functional teams to achieve inventory targets and ensure product availability.
- Participated in Sales and Operations Planning meetings to review forecast results, discuss discrepancies, and align on corrective actions as needed.
- Supported new product launches by collaborating with merchandising teams on promotional planning and forecasting activities.
Customer Service Manager
Winn Dixie Grocery Store
10.2022 - 07.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of 40+ customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and supervised associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Fresh Manager
Winn Dixie Grocery Store
06.2022 - 10.2022
- Managed a team of 40+ associates across the fresh meat, packaged meat, seafood, produce, floral, bakery, deli departments.
- Maintained strict compliance with food safety regulations, conducting routine inspections and addressing potential issues promptly.
- Performed in-store self audits to ensure meeting company standards.
- Trained and mentored new employees on proper handling techniques and company procedures, resulting in improved team performance.
- Managed ordering process to optimize stock levels and reduce out-of-stock situations.
Meat/Seafood Manager
Winn Dixie Grocery Store
07.2016 - 06.2022
- Optimized staffing schedules to ensure adequate coverage during peak shopping hours, resulting in reduced wait times for customers.
- Trained team members on proper ways to cut a variety of meat and fish to increase profitability and eliminate shrink.
- Ordered product and planned out weekly ads and displays.
- Managed sales-to-purchase (STP) by accurately recapping the backroom, sales floor, customer demands, including holidays changes.
- Created clean and inviting appearance for fresh meat and seafood cases to encourage sales.
Meat Associate
Winn Dixie Grocery Store
04.2013 - 07.2016
- Consistently met or exceeded department sales targets through strong merchandising efforts and exceptional customer service.
- Set up visually appealing meat displays that showcased variety and enticed customers to make purchases.
Customer Service Associate
Winn Dixie Grocery Store
03.2010 - 04.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Education
No Degree -
University of North Florida
Jacksonville, FL01-2016
Associate of Arts -
Florida State College
Jacksonville, FL01-2014
No Degree -
Stetson University
DeLand, FL01-2012
Skills
- Sales and operations planning
- Demand planning software
- Demand forecasting
- Forecasting accuracy
- Data analysis
- Adaptive learning
- Teamwork and collaboration
- Supplier relationship management
- Personnel training and development
- Time management
Timeline
Demand Planning Analyst
Southeastern Grocers
07.2023 - 03.2025
Customer Service Manager
Winn Dixie Grocery Store
10.2022 - 07.2023
Fresh Manager
Winn Dixie Grocery Store
06.2022 - 10.2022
Meat/Seafood Manager
Winn Dixie Grocery Store
07.2016 - 06.2022
Meat Associate
Winn Dixie Grocery Store
04.2013 - 07.2016
Customer Service Associate
Winn Dixie Grocery Store
03.2010 - 04.2013
No Degree -
University of North Florida
Associate of Arts -
Florida State College
No Degree -
Stetson University
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