Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Jonathon Hoks

Appleton,WI

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sportsbook Ticket Writer

Oneida Casino
Green Bay, WI
11.2021 - 05.2025
  • Verified identification of customers to ensure compliance with state gaming regulations.
  • Adhered to company policies and procedures when processing bets, cashing tickets, and handling money.
  • Educated new employees regarding proper protocol for accepting sports wagers from customers.
  • Secured player bets prior to starting gameplay.
  • I answered patron questions regarding game rules or casino policies.
  • Assisted customers with selecting appropriate wagers based on their individual needs.
  • Developed strong relationships with customers by providing friendly, courteous service.

Assistant Department Manager

Pick N Save
Appleton, WI
06.2018 - 11.2021
  • Supervised a team of employees by providing feedback on their work performance, and setting expectations for them to follow.
  • Coordinated daily operations within the department.
  • Ensured that all safety protocols were followed in accordance with company policy.
  • Trained new employees on company policies and procedures.
  • Resolved conflicts between staff members in a professional manner.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.

Store Supervisor

Appleton Airport
Appleton, WI
04.2015 - 06.2018
  • Maintained updated records on product deliveries, returns, and damages.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Answered customer queries and complaints, and provided prompt solutions.
  • Stocked shelves and racks.
  • Supervised the work of cashiers, trained new team members, and monitored performance.

Hotel Night Auditor

Candlewood Suites Hotel
Appleton, WI
03.2013 - 04.2015
  • Prepared daily financial reports to ensure accurate account balances.
  • Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
  • Greeted guests upon check-in and provided detailed information about the hotel services.
  • Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
  • Conducted regular inspections of public areas to maintain cleanliness standards.
  • Assisted guests with inquiries regarding local attractions, restaurants, transportation.

Education

High School Diploma -

Appleton East
Appleton, WI
06-2020

Skills

  • Regulatory compliance
  • Cash handling
  • Bet processing
  • Customer education
  • Wagering techniques
  • Inventory management
  • Team leadership
  • Customer service
  • Strong numeracy skills
  • Team player attitude
  • Flexible schedule availability
  • Cash handling proficiency
  • Data entry efficiency
  • Professionalism
  • Self-motivation

Affiliations

  • Strong faith
  • Strong math skills
  • Family oriented
  • Animal lover

Accomplishments

  • Store safety leader
  • Perfect attendance for three straight years
  • Head of house rules involving sportsbetting

Certification

  • Gaming license

Timeline

Sportsbook Ticket Writer

Oneida Casino
11.2021 - 05.2025

Assistant Department Manager

Pick N Save
06.2018 - 11.2021

Store Supervisor

Appleton Airport
04.2015 - 06.2018

Hotel Night Auditor

Candlewood Suites Hotel
03.2013 - 04.2015

High School Diploma -

Appleton East

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