Summary
Education
Skills
Amazon VCS
External Experience
Timeline
Generic
Jonathon Idoni

Jonathon Idoni

Blue Springs,Missouri

Summary

A diligent and versatile innovator. 10+ years in Senior Management and Tech/Software experience. Relentlessly driven and thriving while working autonomously to meet strenuous deadlines. A multi-tasking decision maker, outside the box thinker, and resourceful with resolutions in a fast paced environment.

Education

Thrive Graduate -

Amazon
2022

Heartbeat Trained -

Amazon
2023

SMT Certification -

BlueSprings
2019

ISO Training -

BlueSprings
2018

Business Administration Associates -

MCCKC
2017

Sous Chef Certified -

Apprentice
2012

Food and Beverage Management Certification -

FFBA
2011

Skills

  • Problem Resolution
  • Training and Development
  • Technical Proficiency
  • Systems and Applications
  • Data Management
  • Software Troubleshooting

Amazon VCS

  • Vast knowledge and experience in both CNS and SDS
  • 2022 THRIVE global leadership program Graduate
  • Heartbeat 2.0 Trained
  • Amazon Locker SME for Consumer to SDS Transition 2022
  • SDS CASE SME
  • AC3 Incubation Specialist for NA CASE
  • European Premiere League Prime Specialist 2021

Locker Specialist 2020-2022 (Consumer)

  • Spearheading projects working with Operations Technicians
  • First call resolution specialist
  • Cross-trained in specialty Work groups such as Retail, D2AS, CAP, Registries, and Business

SDS Escalations Specialist / CASE 2022-Current

  • Cross-trained in specialty Work groups such as Grocery, HUB, EDR migration cases
  • Ace TT/SIM corroborator, routing and resolving escalations efficiently and effectively
  • Proficiency in numerous logistics tools used by stations and leadership
  • Excelled as a SME for migrations from EDR
  • AC3 Incubation Team - Global CASE

External Experience

2018 - April 2020
SMT Programmer & Operator -ECircuits
-Innovative program writer and coder for Surface Mount Technology Machines

-Detailed builds in accordance with customer's standards, keeping process optimization at the forefront

-Quality Control Specialist, carefully following ISO procedures for 100% compatibility, consistency and accuracy

-Adapted software to existing workflows by integrating characteristics and capabilities requested by clients

 2015 -  2018
Supervisor/Sous Chef -Holiday Inn Resort
-Training specialist of 45 new employees for culinary staff within two hotels (Holiday Inn & Hilton)

-Created diverse cuisines for restaurant, special event, catering and tasting menus

-Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight


2014 - 2015
Shift Manager/Project Coordinator -Waterfront Rescue Mission
-Meticulously trained and manage staff of workers and an ever changing amount of volunteers

-Headed numerous growth, life and career development programs

-Organized numerous events in the community to help better aid and care for the less fortunate and provide them with necessities

Timeline

Thrive Graduate -

Amazon

Heartbeat Trained -

Amazon

SMT Certification -

BlueSprings

ISO Training -

BlueSprings

Business Administration Associates -

MCCKC

Sous Chef Certified -

Apprentice

Food and Beverage Management Certification -

FFBA
Jonathon Idoni