Jonathon Jordan
Lakewood,CA
Summary
Well-qualified Food and Beverage Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Food & Beverage Manager
Knott’s Berry Farm
04.2017 - Current
- Manage operations of Soak City Food & Beverage, providing support to Knott’s Food & Beverage.
- Successfully nurtured and cultivated leadership talent, facilitating advancement of two Supervisors into Area Manager roles, and consistently coached 2-3 team leads into Supervisor positions each summer.
- Proficiently directed and synchronized a dynamic workforce of over 150 employees to meet seasonal surges in demand with an increasing 65% retention rate.
- Orchestrated consistent revenue growth, achieving a 10% increase in 2017, 16% in 2018, 8% in 2021, and an exceptional 31.5% in 2022.
- Implemented effective strategies to enhance the average transaction value, resulting in notable increases of 11.5% in 2021, 14.9% in 2022, and 3.1% in 2023.
Food Service Manager
University of Southern California
10.2016 - 02.2017
- Managed a multi-unit facility consisting of Starbucks, Panda Express and Plaza Marketplace.
- Ensured rigorous Food Safety standards by maintaining daily temperature logs and conducting walk-throughs.
- Consistently attained exceptional audit scores in the 90th percentile across all units during Monthly and Quarterly Ecosure evaluations.
General Manager
Popcornopolis
03.2015 - 09.2016
- Directed day-to-day operations of a high-volume retail store.
- Implemented strategies that resulted in a 3% sales increase and a 5% average ticket size growth through customer relationship building
- Trained new Store Managers for other locations.
- Managed the full employee lifecycle, including recruitment, selection, and separations.
General Manager
Black Bear Diner
06.2012 - 03.2015
- Effectively oversaw the day-to-day operations of a full-service restaurant, implementing stringent cost control measures to optimize profitability, consistently maintaining a 16-18% profit margin.
- Provided comprehensive training and mentorship to newly appointed Store Managers for upcoming store launches within a rapidly expanding organization.
- Oversaw the complete employee journey, encompassing recruitment, candidate selection, and terminations.
Supervisor
Knott’s Berry Farm
10.2011 - 06.2012
- Expertly managed daily operations of the multi-unit Pinks Complex.
- Maintained comprehensive sales and labor reports for multiple units.
Assistant Store Manager
Starbucks Coffee Company
10.2009 - 11.2011
- Skillfully oversaw daily operations of a full-service Café and Drive-Thru.
- Demonstrated leadership as a QASA (Quality Assurance Standards Audit) Leader, conducting weekly inspections to maintain high scores.
- Achieved an impressive 7% increase in sales through effective team building.
Supervisor
Knott’s Berry Farm
08.2007 - 10.2009
- Took on the responsibility of managing Mrs. Knott’s Chicken Dinner Restaurant and a multi-unit facility.
- Effectively coached and managed a team of approximately 50+ employees.
Education
Bachelor of Arts - Communications - Public Relations
California State University, Dominguez Hills
Carson, CASkills
- ServSafe Food Manager Certified
- ServSafe Alcohol Trainer & Proctor
- Professional Relationships
- Safe Food Handling Practices
- Proficient in Microsoft Office
- Proficient in Aloha, Micros, Agilysys and Kronos software
- Training and Development
- Guest Relations
- Complex Problem-Solving
- Monthly Forecasting
- Employee Performance Evaluations
- P&L Responsibility
Timeline
Food & Beverage Manager
Knott’s Berry Farm
04.2017 - Current
Food Service Manager
University of Southern California
10.2016 - 02.2017
General Manager
Popcornopolis
03.2015 - 09.2016
General Manager
Black Bear Diner
06.2012 - 03.2015
Supervisor
Knott’s Berry Farm
10.2011 - 06.2012
Assistant Store Manager
Starbucks Coffee Company
10.2009 - 11.2011
Supervisor
Knott’s Berry Farm
08.2007 - 10.2009
Bachelor of Arts - Communications - Public Relations
California State University, Dominguez Hills
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