Summary
Overview
Work History
Education
Skills
Timeline
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Jonathon Litterer

Sun Prairie,WI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Manager

Metro By T-Mobile
01.2022 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Banquet Bartender

The Edgewater Hotel
05.2018 - 12.2021
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Checked ID cards and verified bar guests were of legal age.
  • Prepared for events by setting up bar, stocking supplies and arranging tables.

Banquet Bartender

The Madison Concourse Hotel And Governor's Club
04.2011 - 10.2017
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Checked ID cards and verified bar guests were of legal age.
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
  • Closed out cash register and prepared cashier report at close of business.

Server/Bartender

Olive Garden
02.2008 - 11.2011
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Bartender/Server/Hostess

Applebee's Neighborhood Grill & Bar
04.2005 - 09.2008
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Education

No Degree - Finance

Madison Area Technical College
Madison, WI

High School Diploma -

Sun Prairie High School
Sun Prairie, WI
01.2007

Skills

  • Coaching and Mentoring
  • Coordinate Events
  • Customer Relationship Management
  • Assist Customers
  • Order Supplies
  • Grammar
  • Accounting Techniques
  • Complex Problem-Solving

Timeline

Manager

Metro By T-Mobile
01.2022 - 08.2023

Banquet Bartender

The Edgewater Hotel
05.2018 - 12.2021

Banquet Bartender

The Madison Concourse Hotel And Governor's Club
04.2011 - 10.2017

Server/Bartender

Olive Garden
02.2008 - 11.2011

Bartender/Server/Hostess

Applebee's Neighborhood Grill & Bar
04.2005 - 09.2008

No Degree - Finance

Madison Area Technical College

High School Diploma -

Sun Prairie High School

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Jonathon Litterer