Jonathon Maxwell
Palatine,IL
Summary
Proven hospitality professional with extensive experience at Champs Americana, adept in guest engagement and exceptional customer service. Skilled in cash handling and team collaboration, consistently enhancing customer satisfaction and dining experiences. Achieved significant improvements in service efficiency and quality, showcasing a strong work ethic and hospitality service expertise. I would love opportunities to get quick cash and I always enjoyed fast pace of serving..I have a day job doing welding and it’s not enough money at all
Overview
2018
2018
years of professional experience
Work History
Sever
Champs Americana
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/bar Back
House of Music Entertainment
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Closing Cook
HOME
04.2016 - 01.2018
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Coordinated with front-of-house staff to address any customer concerns or special requests promptly and professionally.
- Managed end-of-shift responsibilities efficiently, including restocking, cleaning, and shutting down all necessary equipment.
- Mastered various cooking techniques and methods, resulting in increased versatility and adaptability within the kitchen environment.
- Consistently met or exceeded daily production goals while maintaining high standards of quality control.
- Performed routine maintenance on kitchen equipment as needed to maintain optimal functionality throughout shifts.
- Implemented creative solutions for addressing any unexpected shortages or service delays without compromising dish quality or guest satisfaction levels.
- Enhanced customer satisfaction by consistently providing high-quality dishes in a timely manner.
- Utilized strong problem-solving skills to identify areas for improvement in closing procedures, implementing effective changes that positively impacted overall efficiency.
- Ensured accurate portion control with careful attention to measurements and ingredients, resulting in consistent dish quality.
- Efficiently managed high-stress situations during peak service hours while remaining calm under pressure, prioritizing tasks accordingly for maximum productivity outcomes.
- Assisted in training new staff members on closing procedures, kitchen equipment use, and safe food handling practices.
Server
Fox and Hound
03.2014 - 01.2016
Server
Olive Garden
01.2011 - 01.2013
Education
Graduate Certificate - Welding/fabrication
Universal Technical Institute
Lisle, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Memory retention
- Customer service
- Safe food handling
- Cleanliness standards
- Food running
- High volume dining
- Service prioritization
- Team collaboration
Timeline
Closing Cook
HOME
04.2016 - 01.2018
Server
Fox and Hound
03.2014 - 01.2016
Server
Olive Garden
01.2011 - 01.2013
Sever
Champs Americana
Server/bar Back
House of Music Entertainment
Graduate Certificate - Welding/fabrication
Universal Technical Institute