Jonathon Murray
Schenectady,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating and enhancing the customer experience. Always improving technique to increase rate of higher sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Health Aide
Schenectady
02.2020 - Current
- Assisting patients with daily activities of living.
Assistant Manager
Cricket Wireless
01.2019 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales through effective merchandising strategies and targeted promotions.
Night Auditor/Front Desk Associate
Radisson Hotel
10.2017 - 02.2018
- Created and modified Reservations, Promoting Current and ongoing promotions, Housekeeping, Conflict Resolution, Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay, Schedule guest wake-up calls and reservations for the following day, Respond to guest inquiries, concerns and complaints as needed, Answer phones, Audit and balance reports from the day shifts, Verify that all EOD work has been performed by other departments, Run EOD computer functions so they are complete by the end of the shift, Prepare guest bills for next-day checkouts and process reservation cards, Balance cash drawers and record receipts, Facilitate the deposit of guests.
Education
Associated in Massage Therapy - Business Management
Mildred Elley
Albany, NY06.2024
Associates in Hospitality and Tourism -
Schenectady Community College
Schenectady, NY05.2018
General Education Degree -
Youthbuild Schenectady @SEAT
Schenectady, NY10.2016
Skills
- Microsoft Office
- Communication
- Hospitality
- Leadership
- Customer Service
- Sales
Certification
Reiki Master, 06/2021
References
- Brandon Calhoun, 518-320-6080
- Shirahn Maeweather, 518-698-9410
- Rebecca Pavolla, 518-857-9099
Timeline
Home Health Aide
Schenectady
02.2020 - Current
Assistant Manager
Cricket Wireless
01.2019 - 02.2020
Night Auditor/Front Desk Associate
Radisson Hotel
10.2017 - 02.2018
Associated in Massage Therapy - Business Management
Mildred Elley
Associates in Hospitality and Tourism -
Schenectady Community College
General Education Degree -
Youthbuild Schenectady @SEAT