JONATHON MYERS
Fort Lauderdale,FL
Summary
An enthusiastic job seeker eager to contribute to team success through hard work, attention to detail, and excellent organizational/ customer service skills. Motivated to learn, grow, and excel.
Overview
12
12
years of professional experience
Work History
Cardiovascular Intake Specialist
Gentech Solutions
Boca Raton, FL
11.2020 - 05.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into required systems.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during intake process
Customer Relations Manager and Coordinator
Aqua Hair Extensions
Davie, FL
02.2017 - 09.2020
- Responsible for taking calls and answering inquiries from new and existing customers, taking product orders through online website and telephone call-ins, managed online web chat portal.
- Responsible for communicating with distributors and partners in the industry to ensure their large orders were delivered on time and be a point of contact with questions about their contracts, services, or policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Technical Support
LogMeIn, Inc
Cypress Creek, FL
10.2014 - 12.2016
- Recommended solutions to complex situations through research and critical thinking.
- Assisted clients with technical support issues and general inquiries.
- Provided on-site and remote technical support to users.
- Increased customer retention through exceptional support and customer service.
- Assisted clients with the installation and configuration of purchased products.
- Provided in-depth technical support to 25+ clients daily through telephone, webchat, and email.
Administrative Assistant
N.R.A. LLC
Pompano Beach, FL
10.2012 - 08.2014
- Fort Lauderdale Administrative assistance for a debt collection agency.
- Core duties included administrative duties, organizing files, drafting messages, scheduling appointments, and supporting other staff.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
CompTIA A+ (Certification) - Completed Course Exams To Receive A+ Certification
N/A
Fort Lauderdale, FLBachelor of Arts - Graphic Design
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FLSkills
- Strong background and experience in customer service, sales, and administration
- Data Entry
- Microsoft Office Suites (Word, Excel, PowerPoint, Outlook, Excel, Access)
- 60 WPM typing speed
- Assertiveness
- Previous technical support experience (Remote and On-Site Technical support)
- Intake Assessment
- Problem-solving abilities
- Conflict Resolution
Timeline
Cardiovascular Intake Specialist
Gentech Solutions
11.2020 - 05.2024
Customer Relations Manager and Coordinator
Aqua Hair Extensions
02.2017 - 09.2020
Technical Support
LogMeIn, Inc
10.2014 - 12.2016
Administrative Assistant
N.R.A. LLC
10.2012 - 08.2014
CompTIA A+ (Certification) - Completed Course Exams To Receive A+ Certification
N/A
Bachelor of Arts - Graphic Design
The Art Institute of Fort Lauderdale Inc