Kimora Wilkins
Raleigh,NC
Summary
Dynamic professional with a proven track record at Wake Spine and Pain, adept at leveraging critical thinking and compassionate communication to enhance patient satisfaction and streamline operations. Skilled in data entry and customer service, excel in managing complex environments and improving efficiency. Team leadership and healthcare positions. I am a valuable asset to any medical team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinic Float - Intake Specialist
Wake Spine and Pain
09.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- PreCharting, Vital signs, Monitoring patients during post procedure.
- Collecting copays, Triage patients over the phone and web encounter.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Monitored progress towards service plan goals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
Patient Accounts Representative
Wake Medical Hospital
12.2022 - 09.2024
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Electronically submitted bills according to compliance guidelines.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Responded to patient, family and external payer inquiries.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system. Entering demographic and insurance information
- · Warmly greet and interact with patients to check in for appointments and coordinate follow up appointments in an urgent care setting.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
Shift Manager
Sheetz
06.2022 - 12.2023
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Student Athletic Trainer
ECSU Athletics
08.2021 - 12.2023
- Communicated with head trainer and doctors about patient needs.
- Developed strong rapport with student-athletes, fostering trust and open communication regarding their health status or concerns.
- Prescribed treatments such as rest, ice, compression, and elevation.
- Bolstered team morale by providing emotional support and encouragement to injured athletes during their recovery process.
- Enhanced athlete performance by implementing individualized training programs and injury-prevention strategies.
- Evaluated and triaged athletic injuries for doctor.
- Supported students in meeting training and conditioning goals.
- Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
- Performed pre-season physical examinations alongside physicians to screen athletes for any underlying health issues prior to participation.
- Collaborated with other athletic trainers to share knowledge and develop best practices for the overall improvement of the sports program''s health and safety standards.
- Enhanced emergency preparedness by organizing regular first-aid trainings for all athletics staff members.
- Increased athlete satisfaction by providing attentive care, addressing concerns, and offering guidance on injury prevention.
- Monitored and evaluated injured athletes during rehabilitation sessions.
- Collaborated with coaching staff to develop sport-specific conditioning programs, resulting in improved team performance.
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
Hostess
Carolina Ale House
01.2021 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Bachelor of Science - Homeland Security
Elizabeth City State University
Elizabeth City, NC12.2026
Certificate - Emergency Medical Technician / Paramedics
Wake Tech Community College
Raleigh, NC05.2024
Skills
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Adept at managing teams, enhancing customer satisfaction, and navigating complex environments with a patient-centered approach
- Eager to apply meticulous attention to detail, empathy, and problem-solving skills to contribute effectively to healthcare settings
- Dynamic professional with strong retail customer service and management background, seeking to leverage strong people skills and leadership experience in a transition to the medical field
- Progress Reporting
- Assertiveness
- Records Maintenance
- Follow-up skills
- Case Management
- Conflict Mediation
- Records Management
- Claims Processing
- Insurance knowledge
- Appointment Scheduling
- Patient Scheduling
- Charting and clinical documentation
- Multi-line phone operations
- Client Intakes
- Customer Service
- Employee Training
- Microsoft Office
- Active Listening
- Maintaining Client Records
- Data Entry
Certification
Certified in Basic Life Support (BLS)
Languages
English
Full Professional
Timeline
Clinic Float - Intake Specialist
Wake Spine and Pain
09.2024 - Current
Patient Accounts Representative
Wake Medical Hospital
12.2022 - 09.2024
Shift Manager
Sheetz
06.2022 - 12.2023
Student Athletic Trainer
ECSU Athletics
08.2021 - 12.2023
Hostess
Carolina Ale House
01.2021 - 09.2022
Certified in Basic Life Support (BLS)
Bachelor of Science - Homeland Security
Elizabeth City State University
Certificate - Emergency Medical Technician / Paramedics
Wake Tech Community College
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