Matina McCain
Winston-Salem,NC
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
8
8
years of professional experience
Work History
Human Resources Assistant
Wake Spine & Pain Specialists
2023.12 - Current
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
Intern
Wake Spine & Pain Specialists
2023.08 - 2023.12
- Provided work updated as scheduled or requested
- Helped create solutions for current team challenges
- Gained knowledge of business operations such as budgeting, accounting, and payroll processing
- Exhibited strong attention to detail when proofreading documents for accuracy and clarity
- Use financial accounting or spreadsheet software to calculate revenue, sales, and expenses
- Learned how to use various software programs such as eClinicalWorks, and Microsoft Office Suites.
- Developed effective improvement plans in alignment with goals and specifications.
- Prepared project presentations and reports to assist senior staff.
Customer Service Representative
Sports Endeavors Inc. - Hillsborough, NC
2021.05 - 2023.12
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Managed timely and effective replacement of damaged or missing products
- Followed up with customers about resolved issues to maintain high standards of customer service
- Responded proactively and positively to rapid change.
Sales Associate
Finish Line - Winston-Salem, NC
2023.01 - 2023.05
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Store Associate
The Children's Place - Winston-Salem, NC
2021.01 - 2021.05
- Recommended complementary purchases to customers, increasing revenue
- Created inviting environment for customers by maintaining store organization and cleanliness
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Used in-store system to locate inventory and place special orders for customers.
Front End Associate
McDonald's Restaurant - Roxboro, NC
2017.03 - 2019.08
- Helped customers complete purchases, locate items, and join reward programs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Worked flexible schedule and extra shifts to meet business needs.
Store Associate
Twins Meat Market - Roxboro, NC
2016.09 - 2017.03
- Recommended complementary purchases to customers, increasing revenue
- Created inviting environment for customers by maintaining store organization and cleanliness
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Science - Healthcare Management
Winston-Salem State University
Winston-Salem, NC12.2023
Skills
- Guest Relations
- Customer Interaction
- Customer Service
- Product Guidance
- Excellent People Skills
- Active Learning
- Reading Comprehension
- Merchandise Sales
- Sales Trends
- Time Management
- Retail Accounts
- Multitasking Strengths
- Employee Orientation
- Interpersonal Communication
- Communication Management
- Transcribing Meetings and Messages
- Talent Recruitment
- Background Checks
- Payroll Processing
Timeline
Human Resources Assistant
Wake Spine & Pain Specialists
2023.12 - Current
Intern
Wake Spine & Pain Specialists
2023.08 - 2023.12
Sales Associate
Finish Line - Winston-Salem, NC
2023.01 - 2023.05
Customer Service Representative
Sports Endeavors Inc. - Hillsborough, NC
2021.05 - 2023.12
Store Associate
The Children's Place - Winston-Salem, NC
2021.01 - 2021.05
Front End Associate
McDonald's Restaurant - Roxboro, NC
2017.03 - 2019.08
Store Associate
Twins Meat Market - Roxboro, NC
2016.09 - 2017.03
Bachelor of Science - Healthcare Management
Winston-Salem State University
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