Jonathon Williams
Lowell,NC
Summary
Customer Service Representative with seven years of experience in food/beverage industries and technical support. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player.
Overview
15
15
years of professional experience
Work History
Customer Sales Associate
Pepsi Bottling Ventures
Cary, NC
11.2016 - Current
- Provide exceptional customer service to all incoming clients
- Diffuse intense customer situations to maintain high-level of satisfaction
- Generate additional revenue through upselling or add-on package selling
- Explained company offerings to promote products and services to clients.
- Researched information to identify and address customer problems.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Technical Support
Cox Communications
Raleigh, NC
01.2016 - 08.2016
- Respond to all inquiries and requests in a timely manner
- Provide accurate information to customers
- Support customers with hotel wifi issues
- Maintain patience and composure in intense customer situations
Merchandiser
Macy's
Fayetteville, NC
06.2015 - 01.2016
- Assist with unloading different merchandise that needed to be on the sales floor at a timely manner
- I developed a very creative way to save time we spent on hours of unloading a merchandise truck that landed me Employee of the week/month
- Assist our different departments on displaying or adding onto the sales floor with stock of item is low..
- Greeted store customers, offered assistance and thanked each for patronage.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
Data Entry Clerk
Southeastern Healthcare of NC, Inc
Raleigh, NC
06.2011 - 10.2014
- Prepare source document and identify missing information
- Identified and corrected data entry errors to prevent duplication across systems.
- Maintained database by entering new and updated customer and account information.
- Contribute to team efforts
- Reviewed and updated account information in company computer system.
- Proofread and edited documents to correct errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Education
Bachelor of Science - Business Administration: Management
Shaw University
05.2014
High School Diploma -
BusinessClinton High School
06.2010
Skills
- Sales Microsoft office
- Data analysis
- Effective communication
- Customer service Customer care
- Problem-Solving
- Verbal and Written Communication
- Upselling Techniques
- Time Management
- EDI transaction management
Languages
Timeline
Customer Sales Associate
Pepsi Bottling Ventures
11.2016 - Current
Technical Support
Cox Communications
01.2016 - 08.2016
Merchandiser
Macy's
06.2015 - 01.2016
Data Entry Clerk
Southeastern Healthcare of NC, Inc
06.2011 - 10.2014
Bachelor of Science - Business Administration: Management
Shaw University
High School Diploma -
BusinessClinton High School