Jonaya Wright
Las Vegas,NV
Summary
A dedicated and detail-oriented Computer Science student with a passion for technology and a strong desire to excel in the field of IT support. Possessing a solid foundation in computer science principles and practical experience gained through coursework and personal projects, I am well-equipped to provide technical assistance and support to users in a professional setting. Proficient in troubleshooting software and hardware issues, communicating technical information effectively, and delivering exceptional customer service. Eager to leverage my skills and enthusiasm to contribute to a dynamic team and further develop my expertise in IT support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Tesla
11.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Flight Attendant
Allegiant Air
05.2022 - 11.2023
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Member Service Representative
MGM Resorts
07.2020 - 12.2021
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier Team Lead
In-N-Out Burger
01.2019 - 11.2021
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Communicated professionally with colleagues, freelancers and clients.
Customer Service Representative
Circus Circus Hotel & Resort
05.2016 - 01.2019
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Science -
University of Phoenix
2026
High School Diploma -
Centennial High School
Las Vegas04.2017
Skills
- Customer Support
- Written and Oral Communications
- Good Listening Skills
- Eligibility Determinations
- Providing Feedback
- Calm and Professional Under Pressure
- Sales and Upselling
- Understanding Customer Needs
- Good Judgment
- Patient Profiles
- High-Volume Environments
- Cash Handling Expertise
- Customer Service
Certification
- CPR/AED
- First Aid Certification
- Federal Aviation Administration Certified
Timeline
Sales Associate
Tesla
11.2023 - Current
Flight Attendant
Allegiant Air
05.2022 - 11.2023
Member Service Representative
MGM Resorts
07.2020 - 12.2021
Cashier Team Lead
In-N-Out Burger
01.2019 - 11.2021
Customer Service Representative
Circus Circus Hotel & Resort
05.2016 - 01.2019
Bachelor of Science -
University of Phoenix
High School Diploma -
Centennial High School