Jonbenet Williams
Dyer,IN
Summary
Accomplished Reservationist at Transdev, adept in reservation software and customer service, significantly enhancing client satisfaction. Expert in matching client needs with suitable candidates as a Staffing Coordinator at Assure Home Assist, demonstrating unparalleled phone etiquette and schedule maintenance skills. Proven track record in improving patient well-being as a Certified Nursing Assistant, showcasing exceptional team collaboration.
Overview
3
3
years of professional experience
Work History
Reservationist
Transdev
06.2023 - 06.2024
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Consistently met or exceeded performance metrics for call handling, reservation accuracy, and upselling.
Staffing Coordinator
Assure Home Assist
01.2023 - 06.2023
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles, and supporting employee retention efforts.
- Assisted with personnel records management to support recordkeeping accuracy.
Certified Nursing Assistant
McLean County Nursing Home
06.2021 - 01.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Associate of Arts -
Elgin Community College
Elgin, IL05.2024
High School Diploma -
Mcneil High School
Austin, TX06.2017
Skills
- Reservation software knowledge
- Accuracy and Precision
- Phone Etiquette
- Schedule Maintenance
- Customer Service
- Team Collaboration
Timeline
Reservationist
Transdev
06.2023 - 06.2024
Staffing Coordinator
Assure Home Assist
01.2023 - 06.2023
Certified Nursing Assistant
McLean County Nursing Home
06.2021 - 01.2023
Associate of Arts -
Elgin Community College
High School Diploma -
Mcneil High School
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