Joncarlo Esquivel
East Meadow
Summary
Versatile and bilingual customer service expert with over 8 years of experience in customer relations,6 years in e-commerce and solid business foundation, looking to apply strong technical aptitude, Microsoft proficiency and detail orientation in a computer-focused role. Ready to contribute immediately and dedicated to achieving maximum productivity.
Overview
10
10
years of professional experience
Work History
E-Commerce Associate
Suntek Pools and Spas
03.2024 - 06.2025
- Maintained accurate and organized inventory through cycle counting and data analysis for hundreds of products.
- Executed precise data entry for hundreds of product listings, maintaining precise accuracy on the company e-commerce website.
- Processed and fulfilled customer orders efficiently, ensuring timely deliveries.
- Provided exceptional online customer service via [chat, email, phone].
LifeCafe Supervisor
Life Time
09.2018 - 03.2024
- Manage daily operations of the LifeCafe, ensuring exceptional customer service and smooth workflow.
- Train and supervise staff, ensuring adherence to company policies and procedures.
- Monitor inventory, place orders, and maintain a clean and organized environment.
Referee
Long Island Soccer Referee Association
05.2015 - Current
- Officiate soccer matches, maintain a safe environment for players by enforcing rules and ensuring fair play.
- Communicate effectively with players, coaches, and fellow referees.
- Make quick decisions in high-pressure situations to maintain game flow.
Driver
Uber/Grubhub/Instacart
06.2020 - Current
- Independently managed and executed time food deliveries for three services.
- Strategically utilized all three platforms concurrently to maximize earning potential and optimize delivery routes.
- Maintained a high level of professionalism and efficiency in a fast-paced environment ensuring customer satisfaction.
E-Commerce Specialist
EBay/Facebook
09.2019 - Current
- E-commerce store selling over 10 different products.
- Set up online shop, pictures and products.
- Research products and selling trends.
- Print shipping labels and ship out products in a timely fashioned.
- Follow up on customers orders and leave reviews.
Education
Bachelor's degree - Business Management
Farmingdale State College
Farmingdale, NY12.2022
High school diploma - undefined
East Meadow High School
East Meadow, NY06.2018
Skills
- Customer service
- Research
- Team management
- Analysis skills
- Data entry
- Spanish
- Attention to detail
- Administrative experience
- E-commerce
- Microsoft Excel
- Inventory management
- Microsoft Office
Languages
Spanish - Fluent
Timeline
E-Commerce Associate
Suntek Pools and Spas
03.2024 - 06.2025
Driver
Uber/Grubhub/Instacart
06.2020 - Current
E-Commerce Specialist
EBay/Facebook
09.2019 - Current
LifeCafe Supervisor
Life Time
09.2018 - 03.2024
Referee
Long Island Soccer Referee Association
05.2015 - Current
Bachelor's degree - Business Management
Farmingdale State College
High school diploma - undefined
East Meadow High School
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