Jonathan Cho
Honolulu,HI
Summary
Dynamic, results-driven business leader with 8+ years of expertise in business operations and 5 years in nonprofit sector management. Skilled in building strategic and meaningful relationships with key clients, business stakeholders, and community partners. Proven track record of driving operational efficiencies, optimizing processes, and enhancing productivity across diverse business lines. Adept at managing safety, operations, and productivity with a holistic, multi-faceted approach. Recognized for strong communication, leadership, and adaptability, with a solid foundation in youth leadership, administrative organization, and business operations.
Overview
9
9
years of professional experience
Work History
Program Executive Director
YMCA of Honolulu
Honolulu, HI
04.2024 - Current
- Advance the mission and vision as it relates to Teens and Young Adults at the YMCA of Honolulu, through planning, team alignment, and the effective implementation of mission-based strategies.
- Cultivates an engaged Board of Directors and connects members to the mission and purpose of the YMCA, culminating in their commitment to volunteerism and financial support.
- Secured $6.1 million in funding to broaden teen-focused initiatives, supporting the development of impactful programs that address diverse youth needs, and foster long-term community engagement.
- Redevelop initiatives that empower youth through innovative programs and internships, fostering career and college exploration, leadership development, and civic engagement opportunities.
- Lead mentorship of college students in Hawai'i and beyond through tailored practicum and internship placements, aligning students' educational goals with organizational needs across multiple departments to ensure meaningful, skills-based experiences.
- Oversee the operations of one of only seven University YMCAs nationwide, ensuring high-quality program delivery, operational excellence, and alignment with strategic goals to support youth and community initiatives.
Senior Program Director
YMCA of Honolulu - Atherton Branch
Honolulu, HI
08.2021 - 04.2024
- Directed the development and operations of grant-funded, multi-service programs, ensuring alignment with strategic goals and maximizing impact across diverse initiatives.
- Cultivated partnerships with community leaders and promoted collaboration with agencies, schools, and organizations to strengthen program outreach and effectiveness.
- Managed and monitored a $1.5M operational budget, strategically allocating resources to prioritize top objectives, and support organizational goals.
- Maintained and engaged diverse advisory councils, aligning their support with the Y's mission and strategic plans to amplify community impact.
- Oversaw branch facility operations and managed a portfolio of programs, including health and physical education, youth sports, after-school programs, licensed childcare, and special events, with a strong emphasis on innovative program development.
Business Operations Manager
Equinox Fitness
U.S.A
10.2019 - 02.2022
- Conducted nationwide market research and competitive analysis on community demographics for specific Equinox locations, providing critical insights to tailor business strategies.
- Developed and implemented operational strategies that improved efficiency, reduced costs by a minimum of 18%, and boosted member satisfaction by a minimum of 25% at 14 locations, requiring executive intervention.
- Led in-depth business process analyses with all departments to identify improvement opportunities, devising actionable solutions to enhance operational effectiveness.
- Partnered with Headquarters, Regional Directors, and Senior Management on strategic planning initiatives, directly influencing key operational activities.
Youth Programs Director
YMCA of Honolulu - Nu'uanu Branch
Honolulu, HI
01.2019 - 07.2021
- Developed, implemented, and managed operating plans to drive youth development at the YMCA, ensuring alignment with strategic goals and continuous improvement within government contract requirements.
- Established and expanded community program activities and partnerships in line with strategic objectives, enhancing YMCA's impact and community engagement.
- Led a team of Site Directors in the successful operation of after-school, summer, and intersession programs, consistently meeting or exceeding state standards, YMCA guidelines, and the expectations of participating families.
- Acted as a liaison to schools, community partners, and government entities, overseeing comprehensive reporting to the Association Office, funders, and government contacts.
Assistant Operations Manager
Honolulu Club & Spa
Honolulu, HI
10.2015 - 10.2020
- Assist both the Operations Manager and Front Office Manager with appropriate filing of member contracts, stock inventory, and other administrative work as assigned
- Directly oversee the change of new club software including design, membership and accounting transfers and internal operational accessibility
- Oversee training of all new employees on club policies, quality customer service, affiliated computer programs, and appropriate methods to effectively diffuse conflicts
- Successfully develop, record, and exceed performance, budget, and team goals
- Resolve escalated member inquiries, complaints, and service requests with the understanding of club operations, as well as manage member appointments and schedules
- Forecast any impending issues and work as a team with all the departments to ensure seamless quality experience for members and guests
Assistant General Manager
Kaka’ako Fitness
Honolulu, HI
07.2017 - 11.2019
- Ensured the smooth efficiency of day-to-day operational procedures throughout all departments of the facility
- Supervised and trained new Housekeeping and Front Desk team members all while maintaining the utmost level of customer service, including ‘Managers on Duty’
- Accommodate the General Manager in duties such as payroll management, equipment rotation, promotional offers, accounting and shift coverage
- Conduct market research and manage public relations outreach to maintain high membership levels
Education
Bachelor of Arts - Psychology & Communications
The University of Hawai’i At Manoa
Honolulu, HI05.2019
Skills
- Microsoft Office
- Operational Management
- Policy and procedure improvements
- Partnership Development
- Grant Writing and Reporting
- Financial Management
- Program Development
- Communications
- Operations Oversight
- Organizational Development
Timeline
Program Executive Director
YMCA of Honolulu
04.2024 - Current
Senior Program Director
YMCA of Honolulu - Atherton Branch
08.2021 - 04.2024
Business Operations Manager
Equinox Fitness
10.2019 - 02.2022
Youth Programs Director
YMCA of Honolulu - Nu'uanu Branch
01.2019 - 07.2021
Assistant General Manager
Kaka’ako Fitness
07.2017 - 11.2019
Assistant Operations Manager
Honolulu Club & Spa
10.2015 - 10.2020
Bachelor of Arts - Psychology & Communications
The University of Hawai’i At Manoa
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