Proven track record in enhancing customer experiences and sales, notably at Mannings Cafe, where upselling strategies significantly boosted revenue. Skilled in cash handling and exceptional customer service, demonstrating a strong work ethic and the ability to engage guests effectively. Excelled in fast-paced environments, always prioritizing guest satisfaction and team collaboration.
Hi, I’m
Jondah Ratzlaff
Minneapolis,MN
Summary
Overview
2026
years of professional experience
Work History
Home Care Resources Bloomington Mn
Home Health Aide
Job overview
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Mannings CafeMinneapolis, MN
Server Assistant
09.2021 - Current
Job overview
- Assisted with dining room set up prior to and after service period.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Parkshore Assisted LivingSt Louis Park Mn
Server Assistant
08.2019 - 09.2021
Job overview
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Jondah Ratzlaff Cottage Grove, MN
Home Childcare Provider
09.2016 - 05.2019
Job overview
- Administered medication following instructions from parents and physicians.
- Read stories, sang songs and facilitated creative play.
- Monitored children's development and discussed observations with parents.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Monitored children's activities to verify safety and wellbeing.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Developed lessons and activities to promote children's physical and emotional development.
- Responded to inquiries from parents and guardians.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Encouraged positive behavior by setting clear expectations and providing consistent discipline.
- Managed schedules, activities, and transportation for multiple children, maintaining punctuality and efficiency.
Regina Assisted LivingHastings, MN
CNA
09.2014 - 08.2016
Job overview
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Eagan High School Eagan, MN
High School Diploma
06.2000
University Overview
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server Assistant
Mannings Cafe
09.2021 - Current
Server Assistant
Parkshore Assisted Living
08.2019 - 09.2021
Home Childcare Provider
Jondah Ratzlaff
09.2016 - 05.2019
CNA
Regina Assisted Living
09.2014 - 08.2016
Home Health Aide
Home Care Resources
Eagan High School
High School Diploma