Joneele Brown
Atlanta,GA
Summary
Dedicated Customer Service Representative with over 11 years of experience in delivering exceptional support and effectively resolving complex customer issues. Proven track record in managing escalated complaints while consistently maintaining high levels of customer satisfaction underscores a commitment to excellence. Expertise in call management, CRM systems, and active listening skills positions well for contributing to a dynamic team in a Customer Service Representative role. Eager to enhance customer experiences through a strong focus on client needs and problem-solving abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Insight Global/ Columbia sports
09.2024 - Current
- Provide online shopping support
- Answer question about products
- Resolve issues
- Process returns
- Provide post purchase support
- Ecommerce customer service representative
Customer Service Representative
Manpower Agency
02.2022 - 09.2024
- Responded to customer inquiries regarding EBT services, providing accurate product and service information.
- Assisted with account maintenance tasks, including password resets and contact information updates, to enhance customer experience.
- Researched and resolved complex customer issues, delivering timely and effective solutions.
- Investigated and addressed escalated complaints, identifying root causes to improve customer satisfaction.
Liquid Paint Department
Polaris Industries
10.2021 - 01.2022
- Assisted in inventory management and tracking of paint usage, ensuring efficient resource allocation.
- Inspected parts for defects and non-conformance, while performing necessary maintenance on equipment to uphold quality standards.
- Coordinated with various departments to ensure on-time order completion and effectively resolved customer complaints, maintaining strong customer relationships.
Human Resources Coordinator
NGA Human Resources
04.2019 - 10.2021
- Updated employee records and maintained files in compliance with legal requirements, ensuring data accuracy and confidentiality.
- Provided guidance to employees and managers on HR policies and procedures, enhancing understanding and compliance.
- Managed communication for employee orientation and benefits open enrollment, improving information dissemination and engagement.
Customer Service Representative
Randstad
05.2017 - 03.2019
- Addressed and resolved customer inquiries and complaints across multiple channels, including calls, chats, and emails, ensuring timely and accurate information dissemination.
- Assisted customers with various aspects of service, including product selection, ordering, billing, returns, exchanges, and technical support, enhancing overall customer satisfaction.
- Cultivated strong customer relationships to encourage repeat business and foster brand loyalty.
Picker/Packer
DiversiTech
01.2014 - 04.2017
- Scanned barcodes and entered data using hand-held scanners to ensure accurate inventory tracking and management.
- Conducted quality control checks on products and prepared them for shipment, maintaining high standards of accuracy and quality.
- Organized and sorted packages, and assisted in loading and unloading shipments, contributing to efficient delivery operations.
Education
Associate of Science - Medical Insurance Billing And Coding
Ultimate Medical Academy
Clearwater, FL11.2025
High School Diploma - undefined
Pheonix High School
Atlanta, GA05.2012
Skills
- Order Picking
- Quality Control
- Packaging
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Escalation Management
- Customer Relationship Management (CRM)
- Active Listening
- Microsoft Outlook
- Medical Terminology Knowledge
Certification
Completion of Microsoft computer skills course
Timeline
Customer Service Representative
Insight Global/ Columbia sports
09.2024 - Current
Customer Service Representative
Manpower Agency
02.2022 - 09.2024
Liquid Paint Department
Polaris Industries
10.2021 - 01.2022
Human Resources Coordinator
NGA Human Resources
04.2019 - 10.2021
Customer Service Representative
Randstad
05.2017 - 03.2019
Picker/Packer
DiversiTech
01.2014 - 04.2017
Associate of Science - Medical Insurance Billing And Coding
Ultimate Medical Academy
High School Diploma - undefined
Pheonix High School
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