Joneisha Everett
Summary
Results-driven professional with strong communication and organizational skills, complemented by a solid background in customer service. Proven ability to collaborate effectively within teams and adapt to changing environments. Demonstrates a strong work ethic and a proactive approach to problem-solving. Committed to supporting organizational goals and enhancing team performance.
Overview
11
11
years of professional experience
Work History
Patient Access Advocate
UF Health
Saint Johns
05.2023 - Current
- Greet patients courteously in person and via phone to ensure a welcoming atmosphere.
- Check patients in and out efficiently for streamlined service.
- Conduct visit closure activities, including payment collection and necessary follow-up for patient care.
- Verify insurance eligibility and benefits through electronic systems or direct payer contact.
- Collect copayments, coinsurance, and deductibles to facilitate billing processes.
- Assist staff and patients with clerical tasks, such as copying, scanning, and faxing documents.
- Answer and screen phone calls, directing them to appropriate personnel while taking messages when necessary.
- Maintain a clean work environment by performing housekeeping duties such as emptying trash and cleaning surfaces.
ER Patient Access Representative (PRN)
Ascension St. Vincent (R1RCM)
Jacksonville
05.2022 - 08.2023
- Welcomed patients and family members, delivering exemplary customer service.
- Interviewed patients at workstation or bedside to gather necessary account information.
- Contacted nursing staff for emergency medical needs while addressing patient and visitor inquiries.
- Ensured accuracy and completion of accounts through meticulous verification.
- Verified insurance details to facilitate seamless processing.
- Calculated and collected patient liability amounts efficiently.
- Pushed computer cart during patient registration throughout shifts of up to 12 hours.
Remote Client Care Specialist
JP Morgan Chase
Remote
04.2020 - 04.2021
- Maintained constant focus on customer service to deliver best-in-class support.
- Contacted customers post-conditional loan approval for follow-up discussions.
- Facilitated communication regarding conditional approval structures and outstanding conditions.
- Obtained necessary information from customers to complete action items promptly.
- Updated record systems with accurate communication logs to ensure smooth processes.
- Discussed final loan terms and conditions with customers, addressing any questions.
- Addressed customer concerns immediately, escalating issues to Mortgage Banker when needed.
- Managed daily priorities to ensure timely completion of all assigned tasks.
Customer Service Representative
Advance America Cash Advance
Jacksonville
05.2018 - 11.2019
- Assisted in achieving center performance metrics set by management.
- Cultivated strong relationships with current and prospective customers through in-person and phone interactions.
- Managed customer concerns while actively participating in transactions.
- Executed community marketing initiatives to drive sales growth and completed required tracking sheets.
- Supported P&L management to meet budget goals and align with management’s expectations.
- Ensured compliance with company policies, procedures, and applicable regulations.
- Maintained cash controls and adhered to security procedures aligned with Company and Loss Prevention standards.
- Accurately entered customer and transaction data into point of sales system, ensuring complete customer documentation.
Dining Room Supervisor
Brookdale at Atrium Regency
Jacksonville
08.2014 - 02.2017
- Supported Manager in daily operations and supervision of dining services associates.
- Supervised servers to uphold quality service and enhance customer satisfaction.
- Planned daily menu for residents according to company standards and procedures.
- Facilitated prompt food and beverage order delivery to residents.
- Ensured resident satisfaction through efficient and pleasant food delivery.
- Monitored adherence to quality standards in service delivery.
Education
Associate of Science - Criminology
ITT Technical Institute
06-2014
Skills
- Microsoft Office Suite
- Organizational skills
- Attention to detail
- Verbal and written communication
Timeline
Patient Access Advocate
UF Health
05.2023 - Current
ER Patient Access Representative (PRN)
Ascension St. Vincent (R1RCM)
05.2022 - 08.2023
Remote Client Care Specialist
JP Morgan Chase
04.2020 - 04.2021
Customer Service Representative
Advance America Cash Advance
05.2018 - 11.2019
Dining Room Supervisor
Brookdale at Atrium Regency
08.2014 - 02.2017
Associate of Science - Criminology
ITT Technical Institute
Similar Profiles
Britney GeigerBritney Geiger
Registered Nurse at UF HealthRegistered Nurse at UF Health
Austin BailiffAustin Bailiff
Critical Care Registered Nurse at UF HealthCritical Care Registered Nurse at UF Health
STEPHANIE COLBERTSTEPHANIE COLBERT
Pathology Laboratory Manager at UF HealthPathology Laboratory Manager at UF Health
Cheri McLeodCheri McLeod
Lead Pre-Registration Representative at UF HealthLead Pre-Registration Representative at UF Health
Ivette TobarIvette Tobar
Patient Access Advocate at Genentech, A Member Of The Roche GroupPatient Access Advocate at Genentech, A Member Of The Roche Group