Jonel Colon Tossas
Converse,TX
Summary
Dynamic Lead Service Technician with a proven track record at Johnson Equipment Company, excelling in mechanical troubleshooting and customer communication. Enhanced team productivity through effective training and implemented safety protocols for high-voltage systems. Recognized for resolving urgent issues swiftly, ensuring customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Service Technician
Johnson Equipment Company
09.2021 - Current
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
Service Technician
Arbon Equipment
05.2017 - 09.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Hardware Sales Associate
Home Depot
03.2016 - 05.2017
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
Education
Criminal Justice
William F. Halsey
Elizabeth, NJ06-2016
Skills
- Lockout and tagout procedures
- Welding and fabrication
- Pneumatic controls
- Mechanical troubleshooting
- Confined space entry
- Diagnostic skills
- Hydraulic systems
- Electrical systems
- Motor controls
Languages
Spanish
Professional Working
English
Full Professional
Certification
- Certified forklift, aerial lift, and scissor lifts since 2017
Timeline
Lead Service Technician
Johnson Equipment Company
09.2021 - Current
Service Technician
Arbon Equipment
05.2017 - 09.2021
Hardware Sales Associate
Home Depot
03.2016 - 05.2017
Criminal Justice
William F. Halsey
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