JONEL HOLNESS
HILTON HEAD ISLAND,SC
Summary
Customer service and cashier team lead with hands-on experience in POS transactions, payment support, guest assistance, and accurate recordkeeping. Trusted to train new team members, resolve routine issues, and support daily operations with clear communication, organization, and steady service.
Overview
2027
2027
years of professional experience
Work History
Customer Service Agent/Cashier Team Lead
Camp Hilton Head
Hilton Head Island, South Carolina
03.2025 - Current
- Resolved payment inquiries and escalated complex concerns to management for swift resolution.
- Processed customer payments through cash registers and POS systems.
- Executed tasks to enhance team operations and support customer service.
- Trained new representatives on procedures and effective customer communication.
- Welcomed Camp Hilton Head guests with friendly, professional service.
Customer Service Agent / Hostess
Palma Enterprises
- Coordinated customer support for service requests, ensuring timely resolution. Address customer questions and complaints regarding company services or products. Managed customer communication across telephone, fax, face-to-face, e-mail, and concierge system to enhance service experience. Maintained detailed customer records for accurate tracking of service requests, improving follow-up and accountability. Identified customer needs in advance and delivered support. Process cash and equipment in line with company policies.
- Answered customer inquiries for Palma Enterprises by phone and email.
- Resolved service issues using Palma Enterprises policies and procedures.
- Documented customer interactions in Palma Enterprises records system.
Education
Diploma -
BISHOP GIBSON HIGH SCHOOL
Skills
- POS systems
- Point of sale
- Payment processing
- Cash handling
- Microsoft Office (Excel, PowerPoint, Outlook, Communicator)
- Tech-savvy
- Communication and leadership
INTEREST
Exploring and experimenting new ideas, Socializing, Watching tv / movies, Cooking, Reading, Traveling
Timeline
Customer Service Agent/Cashier Team Lead
Camp Hilton Head
03.2025 - Current
Customer Service Agent / Hostess
Palma Enterprises
Diploma -
BISHOP GIBSON HIGH SCHOOL