Jonella Tannis
Jamaica
Summary
Dedicated Case Manager Supervisor, experienced in leading teams and supporting clients. Skilled in client assessment, resource management, and problem-solving. Brings empathy, adaptability, and excellent communication skills to handle complex cases with care and efficiency.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
caseworker Supervisor
Platinum Community Care
Brooklyn
05.2024 - 03.2025
- Directed day-to-day operations at a fast-paced shelter service center, assisting asylum seekers with intake, applications, and appointment coordination.
- Managed weekly staffing schedules for a 10-member team, quickly resolving coverage shortages to keep services running smoothly.
- Documented case notes and reports for compliance and review purposes.
- Applied real-time problem solving, critical thinking, and empathy to support clients facing urgent and sensitive circumstances.
Caseworker
Platiunum Community Care
Brooklyn
11.2023 - 05.2024
- Assisted clients in completing asylum applications and gathering required documentation.
- Conducted intake interviews to assess client needs and provide appropriate resources.
- Maintained case files and documented client interactions in SalesForce.
Caseworker
DHS Asylum seekers project
Brooklyn
06.2022 - 09.2023
- Conducted intake interviews and assisted with immediate needs such as food, legal support, etc.
- Coordinated referrals to the legal department on site, mental health services, housing programs, ESL classes, and employment resources.
- Helped clients make appointments for documentation such as IDs, work permits, etc.
- Maintained regular contact with clients to track progress, documented detailed case notes, and submitted required reports to supervisors.
Education
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice
NYC 05.2027
Skills
- Team leadership and staff coordination
- Problem solving in high-pressure environments
- Case management and follow-up
- Accurate and timely documentation
- Effective verbal and written communication
Certification
Security guard license- NYS department of state division of licensing services - 2023
Timeline
caseworker Supervisor
Platinum Community Care
05.2024 - 03.2025
Caseworker
Platiunum Community Care
11.2023 - 05.2024
Caseworker
DHS Asylum seekers project
06.2022 - 09.2023
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice