Chastity King
New Castle,PA
Summary
Operations professional prepared for leadership role in managing and optimizing program functions. Brings valuable experience in coordinating cross-functional teams and implementing strategic initiatives. Known for strong team collaboration and ability to adapt to changing needs, ensuring reliable and results-driven performance. Proficient in project management and strategic planning.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Caseworker Supervisor
Lawrence County Children and Youth Services
10.2023 - Current
- I partner with programs, facilities, and service providers to adequately ensure the state regulations are followed and children and families are safe, and properly served
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Facilitated client support groups to provide resources and assistance.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Advocated for client rights and represented client interests at administrative hearings.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
Realtor
TG Real Estate
01.2019 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Adjunct Professor
Eastern Gateway Community College
01.2018 - 01.2023
- Taught General Education courses, providing instruction to up to over 300 undergraduate students.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Boosted class participation rates by fostering a positive and collaborative learning environment.
Owner/Director
Zion's Angels
01.2015 - 01.2020
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Wrote and won state, federal, and corporate grants yearly.
Recruiting Specialist
Grove City College
01.2013 - 01.2015
- Directed a team of 10+ student employees in the admissions call center
- Built rapport with the families and supported them through the enrollment and financial process
- Presented complex financial and statistical information at University events to alumni, board members, and potential families
- Planned receptions and events for families and stakeholders to attend
- Managed my territory and developed underdeveloped areas for the University
- Managed travel budget and event budgets
Assistant Business Manager
Lawrence County Career and Technical Center
01.2009 - 01.2013
- Negotiated employee contracts with the teachers union
- I wrote and managed state and federal grants for the school yearly
- Presented complex data and school changes at public hearings
- Prepared yearly budget and presented all budgets statistical data to the board and public
- Compiled financial reports to document cash receipts, expenditures, and profits, and loss.
- Assisted in performance evaluations of employees, providing constructive feedback for professional development.
- Analyzed budget, forecast and revenue trend reports to provide advice and prepare financial statements.
Education
Masters - Public Administration
University of Pittsburgh
Pittsburgh, PA01.2009
Bachelor - Elementary Education
Youngstown State University
01.2001
Skills
- Program Design and Operations
- Grant Writing
- Budget Management
- Relationship Management
- Strategic Planning
- Territory Management
- Employee Retention
- Interpersonal and written communication
- Behavioral observation
Certification
Licensed Realtor, PA, OH
References
- Julian Walker, Director of Workforce, 330-647-2268, jwalker@egcc.edu
- Dr. Lori Johnson-Osho, Director of Multicultural, 412-243-8201, lajosho@pitt.edu
- Sonja Ezzo, Managing Realtor, 330-557-2517, sonja.ezzo@yahoo.com
Languages
Spanish
Elementary
Swahili
Limited Working
Timeline
Caseworker Supervisor
Lawrence County Children and Youth Services
10.2023 - Current
Realtor
TG Real Estate
01.2019 - Current
Adjunct Professor
Eastern Gateway Community College
01.2018 - 01.2023
Owner/Director
Zion's Angels
01.2015 - 01.2020
Recruiting Specialist
Grove City College
01.2013 - 01.2015
Assistant Business Manager
Lawrence County Career and Technical Center
01.2009 - 01.2013
Licensed Realtor, PA, OH
Masters - Public Administration
University of Pittsburgh
Bachelor - Elementary Education
Youngstown State University
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