Jonelle Hughes
Carlin
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Winnemucca Inn and Casino. Proven ability to enhance guest satisfaction through strong multitasking and effective team collaboration. Skilled in order accuracy and payment processing, consistently streamlining operations to improve efficiency and elevate the dining experience.
Overview
10
10
years of professional experience
Work History
Waitress
Winnemucca Inn and Casino
Winnemucca, NV
01.2025 - 09.2025
- Provided excellent customer service, ensuring a positive dining experience for guests.
- Assisted in menu presentation and described daily specials to enhance customer engagement.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Processed customer orders accurately using point-of-sale system for efficient transactions.
- Supported team members during busy shifts by helping with food running and table turnover.
- Adapted quickly to changing restaurant environments, demonstrating flexibility in tasks and responsibilities.
House Cleaner
Maid Pro Services
Boise, ID
02.2019 - 01.2024
- Cleaned residential and commercial spaces using environmentally-friendly products and efficient techniques.
- Maintained high standards of cleanliness and organization in client homes, ensuring satisfaction.
- Operated cleaning equipment such as vacuums, steam cleaners, and floor buffers safely and effectively.
- Developed customized cleaning plans based on client preferences and specific needs.
- Communicated directly with clients to address concerns, providing exceptional customer service.
- Streamlined cleaning processes to improve efficiency and reduce time spent on routine tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Cashier
Loves Travel Stop Casino
Fernley, NV
06.2015 - 04.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted in inventory management by restocking merchandise and monitoring stock levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Round Moutain Jr/sr High School
Round Mountain, NVSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Payment processing
- Food running
- Memory retention
- Table setting
- Order accuracy
- High volume dining
- Table bussing
- Tableside service
- Dining area maintenance
- Relationship management
Timeline
Waitress
Winnemucca Inn and Casino
01.2025 - 09.2025
House Cleaner
Maid Pro Services
02.2019 - 01.2024
Cashier
Loves Travel Stop Casino
06.2015 - 04.2016
High School Diploma -
Round Moutain Jr/sr High School