JONELLE Jones
Las Vegas
Summary
Efficient Assistant Waiter known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, food safety protocols, and order accuracy. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences.
Overview
28
28
years of professional experience
1997
1997
years of post-secondary education
Work History
Assistant Waiter
Mandalay Bay
Las Vegas
03.2017 - 10.2024
- Promptly responded to requests from waitstaff for assistance with tasks like carrying trays or busing tables.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Reviewed daily specials, menu changes and service specifications.
- Informed customers about specials, upselling additional food and drink items.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Stocked server areas with supplies before, during and after shifts.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted customers, provided menus, and answered questions regarding menu items.
Assistant Waiter
Stratosphere Casino, Hotel & Tower
Las Vegas
01.2007 - 01.2017
- Promptly responded to requests from waitstaff for assistance with tasks like carrying trays or busing tables.
- Informed management of any issues or complaints from guests during their visit.
- Assisted waiters in taking orders and delivering food to tables.
- Followed health codes regulations while preparing food items for customers.
- Served alcoholic beverages according to state laws and regulations.
- Checked on customers periodically throughout the meal to ensure satisfaction with food and drinks.
- Cleaned work area after each shift including wiping down counters, sweeping floors and washing dishes.
- Ensured all guests had a pleasant dining experience by providing excellent customer service.
- Provided refills of beverages and cleared away used dishes.
- Organized storage areas so that all products were easily accessible when needed.
- Assisted in training new staff members on proper procedures for serving customers.
- Resolved conflicts between customers in a professional manner whenever necessary.
- Replenished condiments, napkins, utensils, table settings and other necessary items for guests' convenience.
- Communicated effectively with kitchen staff about customer orders and special requests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Reviewed daily specials, menu changes and service specifications.
- Greeted customers, provided menus, and answered questions regarding menu items.
Assistant Waiter
Arizona Charlies Decatur
Las Vegas
01.1997 - 01.2007
- Promptly responded to requests from waitstaff for assistance with tasks like carrying trays or busing tables.
- Managed reservations by answering phone calls, responding to emails and booking online reservations through OpenTable software system.
- Greeted customers, provided menus, and answered questions regarding menu items.
- Performed side duties such as restocking supplies, rolling silverware and setting up dining areas.
Education
Valley High School
Las Vegas, NVSkills
- Team collaboration
- Effective communication
- Time management
- Training support
- Reliability and punctuality
- Team player mentality
- Order accuracy
- Adaptability under pressure
- Sanitation practices
- Upselling techniques
- Conflict resolution
- Menu knowledge
- Order processing
- Table management
- Food safety
- Customer service
Timeline
Assistant Waiter
Mandalay Bay
03.2017 - 10.2024
Assistant Waiter
Stratosphere Casino, Hotel & Tower
01.2007 - 01.2017
Assistant Waiter
Arizona Charlies Decatur
01.1997 - 01.2007
Valley High School