Jonelle Klattenhoff
Davenport
Summary
Results-oriented Quality and Operations Leader with expertise in manufacturing quality, production leadership, and retail management. Led teams in process improvement and ISO quality system implementation, driving continuous enhancement and operational efficiency. Managed customer issues and employee development while reducing manufacturing defects through effective corrective actions and quality controls.
Overview
15
15
years of professional experience
Work History
Quality Supervisor
Spencer Industries
Wapello
03.2021 - Current
- Reduced PPM by 78% in defects through process improvements, corrective actions and stronger quality controls.
- Monitored manufacturing processes to identify and recommend enhancements for quality improvement.
- Provide quality direction and support to production personnel across multiple shifts.
- Partner with production supervisors and operators to address quality concerns and prevent defects.
- Assist with First Article Inspections reviews and verify startup parts are measured to nominal specifications before production release.
- Verified products against customer specifications, prints, and internal standards to ensure compliance in daily quality operations.
- Communicate quality concerns and improvement opportunities with management and engineering department.
- Help establish a culture focused on ownership, accountability and continuous improvement.
Store Supervisor
City Mill CO
Honolulu
10.2011 - 05.2017
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new employees on customer service best practices.
- Resolved customer inquiries and complaints effectively and professionally.
- Trained, managed and motivated employees to promote professional skill development.
- Scheduled staff shifts to maintain optimal store coverage during peak hours.
- Managed inventory levels and facilitated stock replenishment processes.
- Coordinated product displays to enhance customer shopping experience.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Conducted regular team meetings to communicate updates and expectations.
- Delegated work to staff, setting priorities and goals.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Leilehua
Wahiawa, HI06-2001
Skills
- Quality assurance management
- Quality management
- Quality management systems
- ISO Quality Management system
- Internal ISO Audit Support
- First article inspection
- Process improvement
- Corrective Actions
- PPM Tracking & Analysis
- Lean Manufacturing
- Control plans
- Supplier Quality Management
- Statistical analysis
- Continuous improvement
- Compliance verification
- Policy & Procedure Compliance
- Quality Leadership & Team Development
- Employee Training & Development
- Quality Control
Timeline
Quality Supervisor
Spencer Industries
03.2021 - Current
Store Supervisor
City Mill CO
10.2011 - 05.2017
High School Diploma -
Leilehua