Maurice Henry
Schenectady,NY
Summary
Accomplished Quality Assurance Manager with a proven track record at Hope House Inc., enhancing product quality and maintaining high health standards. Expert in internal audits and continuous improvement, demonstrating a strong work ethic and effective multitasking abilities. Achieved significant improvements in team performance and cross-departmental collaboration.
Food service professional with extensive experience in overseeing daily operations, improving service quality, and maintaining high standards of hygiene and safety. Known for strong team collaboration and achieving results through flexible problem-solving and reliable leadership. Skilled in staff training, inventory control, and customer service excellence.
Overview
17
17
years of professional experience
Work History
Quality Assurance Manager/Food Service Supervisor
Hope House Inc.
573 Livingston Ave. Albany, N. Y. 12206
11.2013 - Current
- Conduct regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Train team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitate communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhance product quality by implementing comprehensive QA processes and procedures.
- Maintain health and food safety standards at all stages, from storage through delivery.
- Order new supplies and food to maintain service levels.
Owner/Supervisor
Team Kleen LLC
1057 Delamont Ave.
07.2010 - Current
- Manage day-to-day business operations.
- Develops and maintains strong relationships with clients, resulting in repeat business and referrals.
- Oversees daily operations, ensuring all tasks are completed accurately and efficiently by team members.
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
Cook/Food Order Supervisor
Altamont House/PYHIT Inc.
1180 Berne-Altamont Rd., Altamont, N. Y. 12009
08.2011 - 11.2013
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Assistant Manager
Boston Market
Latham, NY
07.2008 - 08.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
GED -
Capital District EOC
Troy, N. Y.02-2008
Skills
- Internal audits
- Continuous improvement
- Quality assurance management
- Audit coordination
- Regulatory compliance
- Budget preparation
- Budget management
- Strong work ethic
- Effective multitasking
Timeline
Quality Assurance Manager/Food Service Supervisor
Hope House Inc.
11.2013 - Current
Cook/Food Order Supervisor
Altamont House/PYHIT Inc.
08.2011 - 11.2013
Owner/Supervisor
Team Kleen LLC
07.2010 - Current
Assistant Manager
Boston Market
07.2008 - 08.2011
GED -
Capital District EOC