Jonelle Smith
Charlotte,NC
Summary
Dynamic professional with strong problem-solving abilities, a commitment to continuous learning, and exceptional communication skills. Poised to drive team success and deliver positive outcomes through collaboration and innovative thinking. Eager to embrace new challenges while advancing organizational objectives with unwavering dedication and enthusiasm. Proactive contributor ready to make a meaningful impact in any environment.
Overview
27
27
years of professional experience
Work History
Correctional Police Officer
Essex County Department of Corrections
02.2002 - 06.2025
- Visitation – Conduct timely visits for units and enforce facility policies with inmates and public
- Floor Control – Monitoring doors and multiple units for officers safety
- General Assignment – Assist custody staff with multiple daily functions of the facility
- Front Lobby – Providing information daily by interacting with the public
- Intake – Screening, processing, and producing inmates for medical clearance
- CJP Video Court – Producing inmates for scheduled court matters, providing updates for court proceedings and escorting inmates to and from their housing units
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Juvenile Detention Officer
Essex County Juvenile Detention Center
06.1998 - 02.2002
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
Education
PTC Certified Juvenile Detention & Correctional Officer Training - Juvenile Detention Officer, Correctional Police Officer
Essex County Police Academy
Associates Degree - Public Relations
Essex County College
Skills
- Skilled in Microsoft Word, Excel, and PowerPoint
- PTC Academy certification in executive leadership
- CPR certification from New Jersey Red Cross
- Experienced in ASP Baton training
- Training in search and scanning techniques
- Clear and concise report drafting
- Conflict resolution
Timeline
Correctional Police Officer
Essex County Department of Corrections
02.2002 - 06.2025
Juvenile Detention Officer
Essex County Juvenile Detention Center
06.1998 - 02.2002
Associates Degree - Public Relations
Essex County College
PTC Certified Juvenile Detention & Correctional Officer Training - Juvenile Detention Officer, Correctional Police Officer
Essex County Police Academy
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