Jonel Manuel Rojas Lutter
Miami,FL
Summary
Professional with strong background in hospitality and customer service, ready to ensure safe and enjoyable environment for guests. Demonstrates excellent skills in monitoring pool areas, enforcing safety protocols, and providing exceptional guest assistance. Thrives in team settings, adapting smoothly to changing demands and contributing to positive atmosphere. Reliable, approachable, and focused on delivering high-quality results.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Pool Attendant
Five Park
Miami Beach, FL
08.2025 - Current
- Monitored pool area for safety compliance and cleanliness.
- Assisted guests with inquiries and provided exceptional customer service.
- Maintained pool equipment, ensuring optimal functionality and hygiene standards.
- Implemented daily cleaning schedules, enhancing facility appearance and guest experience.
Front Desk Night Supervisor
Greenview by Lowkl
Miami Beach, FL
09.2023 - 10.2026
- Supervised front desk operations to ensure efficient guest check-in and check-out processes.
- Trained and mentored staff on customer service protocols and operational procedures.
- Resolved guest inquiries and complaints promptly to enhance overall satisfaction.
- Implemented nightly audits of financial transactions to maintain accuracy and compliance.
Front Desk Agent
Circa 39
Miami Beach, FL
11.2024 - 01.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Maintained accurate reservations using hotel management software, enhancing operational efficiency.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Server/Bartender
The GoodTime Hotel, Strawberry Moon
Miami Beach, FL
09.2023 - 12.2024
- Managed bar and dining area, ensuring exceptional guest experiences and adherence to service standards.
- Developed cocktail menu, incorporating seasonal ingredients to enhance customer satisfaction and engagement.
- Trained new staff on service protocols, fostering teamwork and efficiency in high-pressure environments.
- Collaborated with kitchen staff to streamline food and beverage service during peak hours, improving turnaround times.
Education
Bachelor’s in Nautical Science, Engineering -
Columbus University
Panama City, PA01.2022
Skills
- Guest service
- Adaptability in situations
- Emergency response readiness
- Decision-making
- Work under pressure
- Teamwork
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Pool Attendant
Five Park
08.2025 - Current
Front Desk Agent
Circa 39
11.2024 - 01.2025
Front Desk Night Supervisor
Greenview by Lowkl
09.2023 - 10.2026
Server/Bartender
The GoodTime Hotel, Strawberry Moon
09.2023 - 12.2024
Bachelor’s in Nautical Science, Engineering -
Columbus University