JONES OMOREGIE
Fulshear,TEXAS
Summary
With a proven track record at GETIX HEALTH, I excel in financial management and fostering customer satisfaction. My expertise in performance analysis and mentoring has driven continuous improvement and departmental oversight, significantly enhancing business operations and client relations. Skilled in both verbal and written communication, I consistently achieve and surpass company objectives. Driven and cooperative professional with extensive experience in customer service management. Demonstrates remarkable patience, empathy, and persuasive communication skills. Thrives in collaborative environments, consistently fostering positive relationships and effective teamwork. Adept at resolving complex customer issues, ensuring high satisfaction rates, and driving team performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient/customer Service Specialist Remote
GETIX HEALTH
08.2023 - Current
- Utilized problem-solving skills to quickly address customer inquiries and complaints.
- Organized events aimed at promoting products or services among customers.
- Resolved escalated issues in a timely manner with satisfactory outcomes for all parties involved.
- Coached and trained new employees on proper customer service techniques.
- Developed efficient processes and procedures to improve customer service operations.
- Maintained up-to-date knowledge of product offerings to better assist customers.
- Monitored call center metrics such as average handle time, first call resolution rate.
- Followed up with customers to drive satisfaction and gain service feedback.
- Collaborated with cross-functional teams to develop best practices for improving the overall customer experience.
- Assisted customers with resolving service-related issues.
- Coached and provided feedback to staff to improve performance and achieve company objectives.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- 'Managed approximately 50 incoming calls, emails and faxes per day from customers.'
Customer Service Representative
Nightingale Nursing Agency
03.2018 - 08.2023
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportation.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Managed approximately 50 incoming calls, emails and faxes per day from patients, vendors and clinicians.'
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
Financial Professional Associate
World Financial Group
07.2020 - 07.2023
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Reviewed documentation and identified financial discrepancies where applicable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
- Managed investments to diversify financial portfolios and grow revenue.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Executed financial assurance audits and implemented new control points and metrics to support business changes.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Amazon Warehouses
Amazon.ca
11.2018 - 06.2019
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on company website.
- Established relationships with suppliers to increase online product offerings.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Consistently lifted materials weighing as much as 50 lb - 75 lb pounds.
UNIT CLERK-Patient Care Tech/ Telementry Dept.
Sutter Soano Medical Center
11.2014 - 07.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Uphold infection control and prevention policies across different patient-facing areas.
- Delivered high-quality care to patients in hospital facilities, residents in nursing homes, psychiatric and neurological facilities as well as pediatric patients.
- Followed directives of licensed nurses to administer medications and treatments.
- Managed approximately 55 incoming calls, emails and faxes per day from customers.'
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Security Officer
Securitas Security Services USA
03.2013 - 11.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Bank Teller
Fortune Bank
05.2007 - 12.2012
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Established rapport with new clients to increase satisfaction and loyalty.
- Trained new hires on customer service policies and procedures.
- Wrote and distributed customer correspondence.
- Educated customers on online banking and mobile banking applications.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new cl
- Assisted customers with compromised debit cards and issued new credentials.
Education
Bachelor of Science - Banking And Financial Support Services
University of Benin
Benin City, Edo State Nigeria03.2004
Skills
- Performance evaluation
- Process optimization
- Employee relations and engagement
- Customer service excellence
- Proficient in Microsoft Word
- Insurance solutions
- Team management
- Conducting performance reviews
- CRM software
- Metric tracking
- Call center operations
Accomplishments
- Successfully recruited and trained 12 new customer service representatives.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Collaborated with team of 12 in the development of Professional financial entrepreneur.
Certification
- LIFE, ACCIDENT AND HEALTH Insurance License
- First Aid/CPR Certified
- Nursing Assistant Certified
- CPI
- ARF
HOBBIES AND INTERESTS
Reading, Gym, Cooking, Art, Learning about financial concepts, Working out 3 times a week, Love making home cooked meals, Love expressing thoughts through art e.g. sketches, poetry
WEBSITE, PORTFOLIO AND PROFILES
https://bold.pro/my/jones%20omoregie%20240808175927/145r
Languages
English
Full Professional
French
Professional Working
Timeline
Patient/customer Service Specialist Remote
GETIX HEALTH
08.2023 - Current
Financial Professional Associate
World Financial Group
07.2020 - 07.2023
Amazon Warehouses
Amazon.ca
11.2018 - 06.2019
Customer Service Representative
Nightingale Nursing Agency
03.2018 - 08.2023
UNIT CLERK-Patient Care Tech/ Telementry Dept.
Sutter Soano Medical Center
11.2014 - 07.2018
Security Officer
Securitas Security Services USA
03.2013 - 11.2014
Bank Teller
Fortune Bank
05.2007 - 12.2012
Bachelor of Science - Banking And Financial Support Services
University of Benin