Hillary Davis
Mobile,AL
Summary
Dynamic leader with a proven track record at Getix Health, enhancing patient satisfaction and operational efficiency through meticulous attention to detail and expert coaching. Excelled in fostering teamwork and diversity, achieving significant improvements in billing accuracy and interdepartmental coordination. Skilled in conflict resolution and employee training, consistently exceeding productivity targets.
Overview
14
14
years of professional experience
Work History
Team Lead
Getix Health
10.2016 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased efficiency in the billing department through regular audits, identifying errors, and providing training to staff members as needed.
- Maintained strict confidentiality of patient information while adhering to HIPAA regulations throughout all interactions and communications.
- Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
Patient Care Coordinator
CPSI
10.2010 - 06.2016
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
Education
Associate of Science - Allied Health
University of South Alabama
Mobile, AL05-2010
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Diversity and inclusion
- Influencing skills
- Relationship building
- Employee training
- Teamwork and collaboration
Timeline
Team Lead
Getix Health
10.2016 - Current
Patient Care Coordinator
CPSI
10.2010 - 06.2016
Associate of Science - Allied Health
University of South Alabama
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