Jones Wambugu
Sacramento,CA
Summary
Results-driven and certified Associate in Project Management (CAPM) professional with a Master's degree in Global Development and Africa, seeking an entry-level project management role. Demonstrated ability to formulate policies, conduct comprehensive analyses, and create innovative programs within the nonprofit sector. Proven expertise in facilitating cross-cultural exchanges, advocating for educational collaborations, and overseeing impactful projects. Eager to leverage strong organizational and analytical skills to contribute to the success of dynamic project teams.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Board Member
Afripeace Foundation
01.2020 - Current
- Proposed and formulated new policies and procedures for peace education and cross-cultural exchange initiatives.
- Conducted comprehensive analysis of political, economic, and social dynamics between Africa and the United States.
- Created innovative programs to foster peace and facilitate cross-cultural exchanges.
- Advocated for educational collaborations among African-US high schools.
- Established and cultivated a dedicated constituency of African Peace Ambassadors and Partners within the United States.
- Initiated and oversaw impactful Peace Leadership Development projects within the African context.
- Supported affiliated organizations promoting peace, nonviolence, and justice within the African Diaspora.
Delivery Station Liaison
Amazon
09.2020 - 07.2022
- Handled an average of 50 customer interactions daily through phone and email.
- Maintained a 95% customer satisfaction rate by consistently empathizing with and prioritizing customer needs.
- Successfully resolved 90% of customer issues, exceeding company benchmarks.
- Effectively communicated with both internal and external customers regarding delivery methods, ensuring accurate and timely information dissemination.
- Achieved a 90% success rate in conflict resolution, consistently providing optimal solutions to meet customer needs.
- Attended bi-weekly face-to-face meetings with third-party delivery service providers, leading to a 15% increase in successful delivery re-attempts.
Forklift Driver
Costco
04.2006 - 02.2021
- Efficiently restocked shelves, rotated merchandise, and maintained accurate inventory levels.
- Collaborated with team members to ensure the store's visual appeal and cleanliness were consistently maintained.
- Operated equipment such as forklifts and pallet jacks to move merchandise safely within the warehouse.
- Assisted in the loading and unloading of shipments, verifying accuracy and reporting discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues to ensure customer satisfaction.
Education
Master of Arts - Global Development And Africa
University of Leeds
Leeds, UK11.2016
Bachelor of Arts - Government - International Relations
California State University - Sacramento
Sacramento, CA05.2012
Associate of Arts - Social Sciences
American River College
Sacramento, CA05.2009
Skills
- Project Management
- Strategic Planning and Analysis
- Policy Development
- Cross-Cultural Competence
- Advocacy and Networking
- Customer Service
- Communication Skills
- Political Engagement
- Business Analysis
- Agile Project Management
- Customer Satisfaction
- Effective Communicator and Public Speaker
Certification
Certified Associate in Project Management (CAPM) , Project Management Institute (PMI), Nov. 2023
Certificate of Achievement in Project Management , Folsom Lake College, Sacramento, CA, Aug. 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Delivery Station Liaison
Amazon
09.2020 - 07.2022
Board Member
Afripeace Foundation
01.2020 - Current
Forklift Driver
Costco
04.2006 - 02.2021
Master of Arts - Global Development And Africa
University of Leeds
Bachelor of Arts - Government - International Relations
California State University - Sacramento
Associate of Arts - Social Sciences
American River College
Additional Information
Community Engagement / Outreach, International Rescue Committee (Sacramento, CA), 11/2019-03//2021
- Facilitated cultural orientation, language skill enhancement, and job readiness for refugees.
- Organized events and support groups to foster community cohesion. Educated refugees on rights, services access, and self-advocacy.
- Maintained records, championing cultural sensitivity and tolerance.
- Created a safe environment for trafficking survivors, implementing trauma-informed care.
- Assisted survivors in accessing vital resources and planning recovery.
- Raised awareness about human trafficking through workshops and outreach.
- Contributed to fundraising, grant writing, and collaborated with organizations to combat trafficking.
Project Manager & Political Candidate, (Laikipia County, Kenya), 04/2016 to 04/2017
- Launched and led an independent educational development project in rural Kenya, securing $5,000 in funding to supply seven schools with laptops and essential science training materials.
- Examined political situations to determine how they would affect project operations; and built a network of key political leaders in Laikipia County, Kenya.
- Conducted weekly meetings with the electorate to discuss public issues within their tribes, as a Political Candidate for the County Assembly.
- Planned and coordinated fundraising and networking events; and collaborated with the Constituency Development Fund (CDF) to support other constituency-level, grass-root development projects.