Jonette Glascoe-Spann
Montgomery,AL
Summary
Personal Statement Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Montgomery County Probate Election Center
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Representative
AT&T Inc
05.2022 - 06.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Verizon Communications Inc
01.2000 - 02.2023
- Liaised with customers, management and sales team to meet customer needs
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases
- Worked with management to propose and implement proactive customer service solutions.
Police Administrative Aide
New York
04.1993 - 01.2000
- Performed daily clerical duties, including typing and filing, and made sure that all tasks were completed on time
- Answered the phone and provided assistance to callers under the supervision of the Desk Officer.
- Performed daily typing and filing for major crimes unit.
- Scheduled appointments and maintained calendar for police chief.
- Entered information from crime reports into police department's database using [Software].
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
Associate of Arts - Communication
University Of Arkansas
Fayetteville, ARNo Degree - Business Administration
Strayer University
Washington, DCHigh School Diploma - undefined
Newport High School
Newport, AR1985
Skills
- MS Word, Excel, PowerPoint and Outlook
- Typing Proficiency
- Team Bonding
- Spreadsheets
Timeline
Administrative Assistant
Montgomery County Probate Election Center
06.2023 - Current
Customer Service Representative
AT&T Inc
05.2022 - 06.2023
Customer Service Representative
Verizon Communications Inc
01.2000 - 02.2023
Police Administrative Aide
New York
04.1993 - 01.2000
Associate of Arts - Communication
University Of Arkansas
No Degree - Business Administration
Strayer University
High School Diploma - undefined
Newport High School
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