Joni Asercion
San Francisco,CA
Summary
Patient representative focused on enhancing health outcomes through effective case management and service coordination. Demonstrated expertise in team collaboration and process improvement, adapting to challenges in fast-paced environments. Proven ability to resolving patient complaints, resulting in improved access to care. Strong skills in fostering communication among healthcare professionals to ensure high-quality patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Practice Coordinator III
UCSF Health
San Francisco, CA
06.2022 - Current
- Guided clinical staff on practice policies and procedures to enhance compliance.
- Managed records system for personnel information processing and report generation.
- Coordinated patient scheduling to streamline clinical workflow and enhance care delivery.
- Oversaw inventory management of clinical supplies to ensure availability and readiness.
- Collaborated with healthcare professionals to effectively plan and execute patient treatment plans.
- Developed, implemented, revised, and evaluated new protocols to improve policies and procedures.
- Explained services and procedures to patients to facilitate understanding.
Volunteer
Friends of Alemany Farm
San Francisco
08.2021 - Current
- Understood regenerative urban agriculture in the context of contemporary and historical justice movements, and as a tool for building community resilience.
- Prepared beds for planting crops through soil fertility management, weeding, irrigation care, and greenhouse propagation.
- Cared for crops by watering, weeding, pest and disease control, and harvesting produce at correct seasonal periods.
- Maintained health of fruit trees through fertilization and tree trimming.
- Practiced post-harvest handling and distribution.
Barista
Peet's Coffee and Tea
San Francisco
12.2018 - 03.2022
- Developed exceptionally strong customer service, communication abilities, and social skills.
- Detailed understanding of necessary health-related obligations concerning cleaning, scrubbing and sanitizing surfaces.
- Maintained focus and flexibility when faced with constantly changing priorities.
- Trained and coached new employees in groups and in one-on-one scenarios for customers service and team member harassment prevention.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor - Broadcast and Electronic Communication Arts, Liberal and Creative Arts
San Francisco State University
San Francisco05.2022
Minor - Holistic Health Studies
San Francisco State University
San Francisco05.2022
Skills
- Team collaboration
- Interpersonal communication
- Creative adaptability
- Memory retention
- Self-motivation
- Flexibility and adaptability
- Process improvement
- Wellness services
- Epic charting
- MS software proficiency
Certification
- Bay Area Farmer-to-Farmer Training Program by Agroecology Commons
Affiliations
- Fermentation and tincturing
- Surfing
- Filming and editing lifestyle videos
Timeline
Clinical Practice Coordinator III
UCSF Health
06.2022 - Current
Volunteer
Friends of Alemany Farm
08.2021 - Current
Barista
Peet's Coffee and Tea
12.2018 - 03.2022
Bachelor - Broadcast and Electronic Communication Arts, Liberal and Creative Arts
San Francisco State University
Minor - Holistic Health Studies
San Francisco State University
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