Joni Brooks
Van Buren
Summary
Customer-focused professional with extensive experience in member services. Skilled in resolving issues and enhancing customer satisfaction through effective communication and collaboration. Demonstrates a strong ability to build relationships and contribute to service improvement initiatives. Committed to supporting team success and fostering positive client interactions.
Overview
24
24
years of professional experience
Work History
Member Service Representative
Arkansas Valley Electric Cooperative
Van Buren
03.2019 - Current
- Assisted members with account inquiries and service requests daily.
- Processed member applications for new services and service changes efficiently.
- Educated members on energy conservation programs and cooperative benefits, enhancing member engagement and awareness.
- Resolved member complaints and issues, ensuring satisfaction and retention.
- Coordinated with technical teams for timely service restoration during outages, minimizing member disruption.
- Maintained accurate records of member interactions and transactions electronically.
- Collaborated with colleagues to improve member service processes continuously.
Substitute Teacher
Van Buren High School
Van Buren
08.2018 - 03.2019
- Supervised classroom activities to foster student engagement and participation.
- Managed classroom behavior and enforced school policies effectively.
- Assisted in maintaining a positive and safe learning environment.
- Promoted positive student behavior through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to ensure students remained on schedule and focused.
Administrative Assistant
Christian Temple Church
Houston
12.2001 - 03.2012
- Managed church calendar and scheduled appointments for staff and congregation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to inquiries via phone, email, and in-person interactions.
- Organized files, documents, and church resources for easy access.
- Supported the pastor with administrative tasks and meeting preparations.
- Coordinated event logistics, ensuring smooth setup and effective communication with volunteers.
- Facilitated communication between church departments and community members, improving collaboration and resource sharing.
- Assisted in creating newsletters and bulletins, enhancing congregation engagement and information dissemination.
Education
High School Diploma -
Malvern Senior High School
Malvern, AR05-1998
Some College (No Degree) - Business
Henderson State University
Arkadelphia, ARSkills
- Customer relationship management
- Complaint resolution
- Member education
- Service coordination
- Transaction processing
- Data entry
- Account management
Timeline
Member Service Representative
Arkansas Valley Electric Cooperative
03.2019 - Current
Substitute Teacher
Van Buren High School
08.2018 - 03.2019
Administrative Assistant
Christian Temple Church
12.2001 - 03.2012
High School Diploma -
Malvern Senior High School
Some College (No Degree) - Business
Henderson State University