Joni Gunnoe
Princeton,WV
Summary
Resourceful Medical Manager known for high productivity and efficient task completion. Experienced and affiliated with WVU : Princeton Community Hospital for the past twenty-four years. Specialize in healthcare administration, operational analysis, and regulatory compliance. Excel in communication, leadership, and problem-solving to enhance team performance and patient care outcomes. Striving to be a new addition to your team with a passion in dedication and positive outcomes. Lover of nature and animals, spending time with family and friends. I focus on work-life and balance personal resiliency.
Overview
24
24
years of professional experience
Work History
Medical Management
WVU - Princeton Community Hospital
Princeton , WV
04.2023 - Current
- Developed and implemented strategies to improve patient care quality.
- Coordinated with other health professionals to provide optimal healthcare services.
- Ensured compliance with relevant regulations and standards.
- Monitored the performance of staff members and provided guidance as needed.
- Provided training to new employees on company policies and procedures.
- Assisted in recruiting, hiring, orienting, evaluating and disciplining staff members.
- Resolved conflicts between staff members or between staff members and patients.
- Managed financial aspects of the department such as budgeting, billing, coding.
- Collaborated with other departments in order to ensure efficient operations.
- Conducted regular meetings with staff members to discuss issues or concerns regarding patient care or safety protocols.
- Prepared reports summarizing departmental activities for management review.
- Reviewed daily operations logs from various departments and identified areas of improvement.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Surgical Coordinator
Orthopeadic Center of the Virginias
Princeton, WV
10.2018 - 04.2023
- Provided administrative support to surgeons and other medical staff.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons, as well as creating and overseeing call schedules and coverage.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Provided assistance with post-operative care plans according to physician's orders.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Located scheduling barriers and implemented appropriate solutions.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Checked patient insurance and collected pre-authorizations from providers.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Arranged hospital admissions for patients as required.
Medical Manager - Credentialing
Princeton Community Hospital
Princeton, WV
06.2016 - 10.2018
- Onboarded and developed the system to credential all providers within Mercer Medical Group and practices, rather than the outsource company Princeton Community Hospital was utilizing.
- Developed and implemented strategies to improve patient care quality.
- Ensured compliance with relevant regulations and standards.
- Monitored the performance of staff members and provided guidance as needed.
- Provided training to new employees on company policies and procedures.
- Assisted in recruiting, hiring, orienting, evaluating and disciplining staff members.
- Resolved conflicts between staff members or between staff members and patients.
- Managed financial aspects of the department such as budgeting, billing, coding.
- Analyzed data related to patient outcomes, satisfaction scores.
- Collaborated with other departments in order to ensure efficient operations.
- Prepared reports summarizing departmental activities for management review.
- Reviewed daily operations logs from various departments and identified areas of improvement.
- Responded promptly to inquiries from patients, family members or other physicians and clinicians.
- Participated in community outreach programs aimed at promoting public awareness about healthcare services offered by the organization.
- Explained policies, procedures and services to patients.
Surgery Coordinator- Team Lead
Orthopeadic Center of the Virginias
Princeton, WV
02.2005 - 06.2016
- Provided administrative support to surgeons, and other medical staff.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons, as well as creating and overseeing call schedules and coverage.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Provided assistance with post-operative care plans according to physician's orders.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Located scheduling barriers and implemented appropriate solutions.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Checked patient insurance and collected pre-authorizations from providers.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Arranged hospital admissions for patients as required.
Unit Clerk
Princeton Community Hospital: Emergency Room
Princeton, WV
06.2000 - 01.2005
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Reviewed medical records for completeness prior to release or transfer of files.
- Acted as liaison between patients and family members and healthcare providers.
- Assisted in the preparation of patient charts and medical records.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Performed data entry into an electronic health record system.
- Maintained confidentiality of all patient information.
- Provided support to physicians and nursing staff with administrative tasks.
- Organized and maintained filing systems for patient records.
- Prepared charts for outpatient and inpatient services.
Education
Certified Medical Management - Certified Medical Management
Practice Management Institute
San Antonio, TX08-2024
High School Diploma -
Princeton Senior High School
Princeton, WV06-1997
Skills
- Staff Development
- Patient care management
- Quality Improvement
- Clinical Leadership
- Budget Development
- Decision-Making
- Employee Work Scheduling
- Epic Systems
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Process Implementation
- Reliability
- Staff Scheduling
- Data Analysis
- Proficient with Word, Excel, Outlook
Timeline
Medical Management
WVU - Princeton Community Hospital
04.2023 - Current
Surgical Coordinator
Orthopeadic Center of the Virginias
10.2018 - 04.2023
Medical Manager - Credentialing
Princeton Community Hospital
06.2016 - 10.2018
Surgery Coordinator- Team Lead
Orthopeadic Center of the Virginias
02.2005 - 06.2016
Unit Clerk
Princeton Community Hospital: Emergency Room
06.2000 - 01.2005
Certified Medical Management - Certified Medical Management
Practice Management Institute
High School Diploma -
Princeton Senior High School
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