Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Joni Ibarra

Joni Ibarra

Easley,SC

Summary

The goal at this point in my life is to find a career, not just a job that I enjoy. My hopes are very high to work with a company that I can grow with and be with for a long time and eventually retire from. Customer service is most certainly where my talents are, and I would love the opportunity to become employed with a company where I can put my customer service skills to great use.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Verizon Wireless
Greenville, SC
06.2015 - 08.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed over 50 calls per day
  • Received awards for high sales of merchandise

Customer Service Associate, Cashier, Shift Lead

CVS Pharmacy
Easley, SC
06.1998 - 08.2009
  • Helped store management meet standards of service and quality in daily operations.
  • Completed performance valuations to identify weakness and develop improvement strategies.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Processed photo film orders, up to 100 per day.
  • Increased sales
  • Helped create large return customer base

Education

Associate of Science - Marketing

Greenville Technical College
Greenville SC
12.2012

Skills

  • Customer Account Management
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies

Certification

  • Professional Medical Coder Certification-1st course

Timeline

Customer Service Representative

Verizon Wireless
06.2015 - 08.2016

Customer Service Associate, Cashier, Shift Lead

CVS Pharmacy
06.1998 - 08.2009

Associate of Science - Marketing

Greenville Technical College

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Joni Ibarra