Summary
Overview
Work History
Education
Skills
Baking, Crafting,
Timeline
Generic

Joni Johnson

Bremerton,WA

Summary

Diligent Virtual Assistant offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Optician

Kootenai Vision Center
05.2012 - 01.2014
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Performed basic vision testing for new patients.

Optical Assistant

Kootenai Vision Center
05.2012 - 01.2014
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping

Education

High School Diploma -

Homeschool
Nine Mile Falls, WA
06.2003

Skills

  • Operational Requirements
  • Progressive Lens Types
  • Glasses Fitting
  • Preliminary Testing
  • Prepare Work Orders
  • Active Listening
  • Clerical Support
  • Customer Service
  • Complex Problem-Solving
  • Electronic Medical Record (EMR) Systems
  • Administrative Support

Baking, Crafting,

I am a proficient baker. I have made cakes, cupcakes and breads for friends and family birthday parties. I also have crafted T-shirts for special occasions, lunch ladies, and even for businesses. Most of the T-shirts were created for friends and family members. 

Timeline

Optician

Kootenai Vision Center
05.2012 - 01.2014

Optical Assistant

Kootenai Vision Center
05.2012 - 01.2014

High School Diploma -

Homeschool

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Joni Johnson