Joni Josey
Red Oak,US
Summary
Dedicated professional with 13 years of experience in patient coordination and intake, adept at insurance eligibility verification and maintaining financial responsibility. Proficient in authorization processes, ensuring compliance with healthcare regulations. Seeking Insurance Verifier role to apply expertise in patient data integrity and seamless care plan coordination.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Bcp Health Care
Bedford, TX
10.2025 - Current
- Assisted with patient care, ensuring comfort and safety in daily activities.
- Supported nursing staff by coordinating patient schedules and managing documentation.
- Monitored vital signs and reported changes to medical personnel for timely interventions.
- Educated patients on health management, fostering adherence to treatment plans.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Observed patient skin conditions and reported findings to registered nurse.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
New Patient Access Specialist
A-Line Staffing/ Texas Oncology
Dallas, Texas
02.2025 - 05.2025
- Established strong working relationships with physicians, nurses, and other healthcare staff to facilitate patient care needs.
- Demonstrated high-level customer service and communication skills while managing patient access services in a busy healthcare environment.
- Provided support for patients during registration process by answering questions related to insurance coverage and payment arrangements.
- Provided excellent customer service to patients and their families.
- Communicated with third party payors to obtain insurance benefits and authorizations.
Patient Access Specialist
A-Line Staffing/ Texas Oncology
San Antonio, Texas
03.2024 - 06.2024
- Established strong working relationships with physicians, nurses, and other healthcare staff to facilitate patient care needs.
- Demonstrated high-level customer service and communication skills while managing patient access services in a busy healthcare environment.
- Provided support for patients during registration process by answering questions related to insurance coverage and payment arrangements.
- Maintained a professional demeanor when dealing with challenging situations or difficult customers.
- Registered patients by obtaining necessary and accurate financial and demographic information.
Care Coordinator
My Health My Resources
Forth Worth, US
11.2022 - 04.2024
- Coordinated comprehensive care plans for clients at My Health My Resources, ensuring seamless integration of services while facilitating communication between patients, families, and healthcare professionals to optimize outcomes.
Patient Intake Specialist
UT Southwestern Medical Center
US
06.2021 - 09.2022
- Managed initial client interactions, ensuring the completion of intake assessments and the accurate filing of client charts.
- Verified and processed client information, including demographics, insurance payments, and referrals, to maintain accurate records and support billing processes.
- Coordinated patient care schedules, aligning patient and provider availability to optimize service delivery and patient satisfaction.
Patient Intake Specialist
UT Southwestern Medical Center
Forth Worth, US
11.2019 - 06.2021
- Validated patient data integrity through rigorous quality assessments, ensuring accuracy and security of sensitive information.
- Maintained strict compliance with HIPAA regulations to safeguard patient confidentiality and privacy.
- Facilitated access to medical data for physicians and streamlined patient registration processes.
Patient Access Representative II
Baylor Scott & White
Waxahachie, TX
10.2018 - 11.2019
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Successfully managed multiple projects simultaneously while maintaining high standards of performance.
- Developed relationships with customers by providing prompt responses to requests and inquiries.
- Register new patient in the emergency center. Completed demographic, and insurance.
Patient Access Representative
MD Anderson Cancer Center Hospital
US
02.2013 - 03.2018
- Facilitated patient registration by collecting necessary documentation, verifying insurance eligibility, and processing co-payments.
- Coordinated appointment scheduling, efficiently managing calendar entries and patient notifications.
- Upholding a professional and welcoming atmosphere, ensuring superior customer service for all patients.
Patient Service Coordinator
MD Anderson Cancer Center
US
03.2008 - 07.2008
- Maintained confidentiality of patient information and medical records in adherence to HIPAA regulations, ensuring the protection of patient privacy.
- Processed patient demographic and insurance data for medical record creation and verified insurance eligibility for healthcare services provided.
Patient Service Coordinator
MD Anderson Cancer Center
Forth Worth, US
06.2000 - 08.2003
- Provided comprehensive support in scheduling appointments, enhancing patient experience by ensuring a smooth and efficient registration process through accurate data entry and verification of insurance coverage.
- Streamlined administrative tasks by collecting essential documents, including insurance cards and co-pays, to expedite patient readiness for their appointments.
Education
BBA - Business Administration
American InterContinental University
IL10.2012
Associate - Health Care Administration
Intercontinental University
Texas08.2009
Skills
- Utilized active listening skills to accurately assess and address client needs and concerns
- Conducted assessments and provided guidance on career development paths to align individual goals with organizational objectives
- Managed data entry operations, maintaining high standards of accuracy and attention to detail
- Achieved improved family outcomes through the development of tailored service plans Enhanced family support systems by coordinating with local agencies and resources Fostered positive relationships with families to facilitate ongoing engagement and support
- Developed and maintained channels for effective communication to support project objectives
- Created and organized documentation to facilitate training and onboarding of new team members
- Exhibited strong self-direction and commitment to continuous improvement in performance
- Monitored and adjusted resource allocation to maximize productivity and minimize waste
- Achieved improved health outcomes by optimizing resource allocation for wellness initiatives Delivered impactful health programs that enhanced individual engagement and resource awareness Cultivated a supportive environment that prioritized health and well-being
- Reviewed and validated financial documents to achieve timely clearance and mitigate potential discrepancies
- Maintained accurate records of authorizations to support decision-making and resource allocation
Certification
- CNA
- Phlebotomy
Timeline
Health Care Assistant
Bcp Health Care
10.2025 - Current
New Patient Access Specialist
A-Line Staffing/ Texas Oncology
02.2025 - 05.2025
Patient Access Specialist
A-Line Staffing/ Texas Oncology
03.2024 - 06.2024
Care Coordinator
My Health My Resources
11.2022 - 04.2024
Patient Intake Specialist
UT Southwestern Medical Center
06.2021 - 09.2022
Patient Intake Specialist
UT Southwestern Medical Center
11.2019 - 06.2021
Patient Access Representative II
Baylor Scott & White
10.2018 - 11.2019
Patient Access Representative
MD Anderson Cancer Center Hospital
02.2013 - 03.2018
Patient Service Coordinator
MD Anderson Cancer Center
03.2008 - 07.2008
Patient Service Coordinator
MD Anderson Cancer Center
06.2000 - 08.2003
BBA - Business Administration
American InterContinental University
Associate - Health Care Administration
Intercontinental University