Joni Main
Del Rio,TX
Summary
Proven track record at Roundup Memorial Healthcare, adept in vital signs monitoring and maintaining confidentiality. Excelled in patient-focused care, enhancing customer satisfaction, and streamlining billing processes. Demonstrated reliability as a team player, significantly contributing to efficient operations and high-quality patient support.
These qualities are not limited to the medical field. The same attention to detail, customer satisfaction and reliability would be an asset to any company.
Overview
8
8
years of professional experience
Work History
CNA
Roundup Memorial Healthcare
12.2023 - 07.2024
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Documented patient information and care activities in electronic health record.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Communicated with nursing staff, providers and family members to provide the best level of care.
- Assisted with EKGs, obtaining vital signs, and documentation supporting patient care.
- Communicated (both verbal and written) with other departments with in the hospital as well as other facilities.
- Responsible for stocking supplies, maintaining clean, uncluttered work environment.
- BLS certified by the American Heart Association.
Patient Account Representative
Roundup Memorial Healthcare
07.2020 - 12.2023
- Utilized computer programs to create invoices, letters and other documents.
- Prepared reports detailing billing actions, flags and other key information.
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Reconciled statements with patient records.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Contacted patients after insurance was calculated to obtain payments.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Analyzed customer financial records to determine appropriate payment plan.
- Researched billing errors and discrepancies to initiate corrective action.
- Worked with customer to create debt repayment plan based on current financial condition.
- Electronically submitted bills according to compliance guidelines.
- Maintained office inventory and organized supplies for efficiency and expected needs.
Assistant
Life's Options
03.2019 - 08.2019
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted manager in varied aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Receiving Clerk
Kid's Closet
03.2019 - 08.2019
- Properly labeled and stored goods in safe area to provide identification.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
Packing and Shipping Clerk
Art and SoulWorks
04.2016 - 05.2019
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Executed month-end inventory counts to identify discrepancies.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
Education
Associate of Arts - General Studies- Education
Yavapai College
Prescott, AZHigh School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZSkills
- Maintaining confidentiality
- Reliable team player
- Punctual and Reliable
- US Driver's License
- Shipping and receiving
- Inventory Management
- Teamwork and Cooperation
- Self-Motivated and Independent
Timeline
CNA
Roundup Memorial Healthcare
12.2023 - 07.2024
Patient Account Representative
Roundup Memorial Healthcare
07.2020 - 12.2023
Assistant
Life's Options
03.2019 - 08.2019
Receiving Clerk
Kid's Closet
03.2019 - 08.2019
Packing and Shipping Clerk
Art and SoulWorks
04.2016 - 05.2019
Associate of Arts - General Studies- Education
Yavapai College
High School Diploma -
Bradshaw Mountain High School
Similar Profiles
Tara AdamsTara Adams
Registered Nurse at Roundup Memorial HospitalRegistered Nurse at Roundup Memorial Hospital
Yujin ChungYujin Chung
Guest Registration Agent Volunteer at AME Roundup 2025Guest Registration Agent Volunteer at AME Roundup 2025
BONNIE COXBONNIE COX
Chairman at Angus Youth Roundup Organising CommitteeChairman at Angus Youth Roundup Organising Committee