Donna Speights
Port Allen,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
System Operator
Intralot USA
06.2015 - 06.2022
- Provide technical support for multiple systems
- Monitor and troubleshoot telecommunication devices
- Verify data integrity
- Assist with Quality assurance testing of new Lottery terminal software
- Generate system reports based on customer, management, or development request
- Operate proprietary Intralot, inc software applications
- Monitor availability of hardware
- Process customer requests
- Work closely with Field service technicians by phone to install or troubleshoot equipment
- Follow documented checklist and procedures for all daily work assignments
- Assist call center operators with answering incoming calls from stores require assistance.
Accounts Manager
Carpentry Services/HomeCare
05.1994 - 03.2021
- Assessed job needs to find number of people needed for the job, best workers suited for the type of job and coordinated schedules
- Earned and kept customer trust by following up with customers
- Oversaw equipment rentals/purchases and business expenditures
- Filed company taxes and insurance
- Managed invoices and paid subcontractors.
Owner/ Operator
Snipps Hair Salon
11.1995 - 07.2012
- Built a substantial client base from the ground up, servicing over one hundred active clients monthly
- Promoted salon growth through social media and word of mouth advertising
- Booked appointments, Data Entry, Bookkeeping, Inventory, deposits.
Education
General Studies -
LSU
Barber License -
BRCC
High School Diploma -
Belaire High School
01.1979
Skills
- Customer Service
- Oral and written communication skills
- Dependable
- Money management
- QuickBooks
- Microsoft Word
- Excel
- PowerPoint and Teams
- Data Entry
- Google docs
- Scanner/copier
- Multiple phone lines
- Computer knowledge
- Organizational skills
- Inventory management
References
available upon request
Timeline
System Operator
Intralot USA
06.2015 - 06.2022
Owner/ Operator
Snipps Hair Salon
11.1995 - 07.2012
Accounts Manager
Carpentry Services/HomeCare
05.1994 - 03.2021
General Studies -
LSU
Barber License -
BRCC
High School Diploma -
Belaire High School